Sales Policies

Online Order Confirmation

Your order will be confirmed only after your account is debited. If your credit card cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically. You must resolve any credit card problem before proceeding with your order.

Delivery

Our products are available via electronic download only. We do not offer our products on CD ROM or any other media. No materials are shipped. The license key along with the instructions on how to download the product will be emailed to you within 24-48 hours (Mon-Fri) after the actual purchase takes place.

Refund Policy

After a purchase, all Softerra made software is covered by a 30-day money-back guarantee. All refunds are deemed appropriate in the following cases:

• A refund request received before license key was delivered to the customer.
• There is a technical problem with the Software that can't be resolved within 10 business days of the customer request to support@adaxes.com

A refund procedure itself is carried out as follows:

• All refunds for delivered orders must be pre-authorized by Softerra sales@softerra.com
• You should provide us with information that helps us to identify your order (e.g. 2Checkout.com order ID, Purchase Order number, company name etc.).
• If you placed the order with a credit card, a refund would be made to the credit card used for the purchase. (Please allow 20 days for the refund to be processed).
• Upon refund, you must destroy all copies of our software already shipped and provide us with signed Certificate of Distruction.

Products not purchased directly from Softerra must be returned to their respective owners or authors (Web stores, etc.) and are subject to the return policies of the place of purchase.

Due to the nature of software and online sales, this policy is strictly enforced.