Sign in Errors

Question

When trying to sign in to the self service portal users are getting kicked right back out or getting these messages. This happens to me as well when trying to log in to the web configurator.

Th errors are "The Transition has been aborted", "The Transition errored" , and "The parameter is incorrect".

Comments

Hello Lindsey,

When trying to sign in to the self service portal users are getting kicked right back out or getting these messages.

Make sure that the Authentication session idle lifetime (minutes) parameter is not set to zero for your Web Interfaces. For information on how to check/change the parameter value, see https://www.adaxes.com/help/?HowDoI.Con ... etime.html.

This happens to me as well when trying to log in to the web configurator.

Do you get the same error messages in Adaxes Web Interface Configurator? If not, please, post here or send us (support[at]adaxes.com) the screenshots.

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I was able to login just now, but it did eventually kick me out. We’re using Adaxes 2018.2 and I don’t see that option under Advanced. I am getting the same messages trying to log in to the Web Configurator.

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Hello Lindsey,

For troubleshooting purposes, please, do the following:

1. Navigate to the App subfolder of the folder where Adaxes Web Interface is installed. By default, the folder is C:\Program Files\Softerra\Adaxes 3\Web Interface.

2. Open the Web.config file with a text editor.

3. Locate the configuration\adaxes.web.ui\trace XML element.

4. Set the enabled attribute to TRUE.

5. Specify the path to the file in the filePath attribute.

    <adaxes.web.ui adaxesConfigurationSetId="">
        <trace enabled="[b]true[/b]" filePath="[b]C:\logs\adaxes.webui.trace.txt[/b]"/>
    </adaxes.web.ui>

6. Save the file.

7. Open your web browser.

8. Press F12.

9. In the panel the opens, click Console.

10. Reproduce the issue.

11. Take a screenshot and send it to us (support[at]adaxes.com). Make sure that the screenshot includes the panel opened by pressing F12.

12. In the panel opened by pressing F12, click Network and then click XHR.

13. Take a screenshot and send it to us (support[at]adaxes.com).

14. Send us (support[at]adaxes.com) the log file created according to the settings of step 5.