Softerra Support is provided by a professional support team consisting of the software and system engineers who have designed and developed the product.
Softerra Adaxes users receive a complete package of premium support from installation to implementation and performance advice, all free of charge.
What is important, our support engineers also respond within guaranteed response times to get your issue resolved ASAP.
When contacting Softerra Technical Support, you can help us resolve your issue more efficiently by including the following pieces of information in your email:
- Include your operating system and the product version.
- If you are getting an error, please send the exact error message in your email or its screenshot.
- If possible, include the steps that led up to the problem, or the steps you took to resolve it.
- If your problem involves any third party products, please include the information on those items.
Registered Softerra Adaxes users are welcome to submit a Bug Report as well as Suggestions on our product. Your suggestions on new Softerra Adaxes features or possible improvements will receive our most serious consideration and will be greatly appreciated.