Error on mailbox creation

Question

Hi Again,

I'm configuring our new Adaxes platform 2013.1 and I have the following error during mailbox creation through admin console and web interface :

"Microsoft Exchange is not installed in forest '****', or the Exchange version is not supported."

We are in Exchange 2013. The adaxes server is Windows server 2012 based.
I use built in exchange task.

I can see all exchange attributes (stores, servers ...) through admin console.

Any idea ?

Thanks for your precious help

Regards

Comments

Hello,

Does Adaxes manage domains that belong to the Exchange organization or Adaxes manages domains from different Exchange organizations? If Adaxes manages domains from several Exchange organizations, how many Exchange organizations do you have? Are they all Exchange 2013?

Also, can you send us a copy of Adaxes Service Event Log? For information on how to get to the log, see the following help article: http://www.adaxes.com/help/?ServiceAdmi ... ntLog.html. Can you export log records to a file and send the file to support[at]adaxes.com so that we could investigate the issue?

---

Hi,

Thanks for your quick answer. I reboot the Adaxes server and then relaunch "Create mailbox task" again. It occurs the following error :

ADAXES, Try (eu.loi.net\EU90-Other Objects\Users): Failed
Error:
An Active Directory error 0x51 occurred when trying to check the suitability of server '*****DC12.eu.loi.net'. Error: 'Active directory response: The LDAP server is unavailable.'
Elapsed time: 00:00:45

Adaxes manages domains from different Exchange organization. 3 in 2010 and 1 in 2013.

Please fin below from Adaxes event log:

Log Name: Adaxes
Source: Adaxes Service
Date: 10/8/2013 12:03:32 AM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: EUMSQILM21.eu.loi.net
Description:
Softerra.Adaxes.BackgroundThreadException: Exchange 2013 PowerShell API: Failed to execute the following operation: Create Exchange mailbox for 'ADAXES, Try (eu.loi.net\EU90-Other Objects\Users)' (Alias: tadaxes, Mailbox Store: EUMSQDAG21-MB07) ---> System.Management.Automation.RemoteException: An Active Directory error 0x51 occurred when trying to check the suitability of server '*******DC12.eu.loi.net'. Error: 'Active directory response: The LDAP server is unavailable.'
at #dd.#3e.#i.#4e.Execute(PSCommand psCommand, String[]& warnings)
at #dd.#3e.#i.#4e.Execute(#ed command)
at #dd.#if.Execute(#ed command)
at #dd.#7e.#i.#9e.Execute(#ed command)
at #dd.#Ye.#h4(#fd command, #Ze context)
at #dd.#Ye.#qU(#Uc operation)
at #Oc.#Nc.Execute()
--- End of inner exception stack trace ---
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Adaxes Service" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-07T22:03:32.000000000Z" />
<EventRecordID>7059</EventRecordID>
<Channel>Adaxes</Channel>
<Computer>EUMSQILM21.eu.loi.net</Computer>
<Security />
</System>
<EventData>
<Data>Softerra.Adaxes.BackgroundThreadException: Exchange 2013 PowerShell API: Failed to execute the following operation: Create Exchange mailbox for 'ADAXES, Try (eu.loi.net\EU90-Other Objects\Users)' (Alias: tadaxes, Mailbox Store: EUMSQDAG21-MB07) ---> System.Management.Automation.RemoteException: An Active Directory error 0x51 occurred when trying to check the suitability of server '*****DC12.eu.loi.net'. Error: 'Active directory response: The LDAP server is unavailable.'
at #dd.#3e.#i.#4e.Execute(PSCommand psCommand, String[]& warnings)
at #dd.#3e.#i.#4e.Execute(#ed command)
at #dd.#if.Execute(#ed command)
at #dd.#7e.#i.#9e.Execute(#ed command)
at #dd.#Ye.#h4(#fd command, #Ze context)
at #dd.#Ye.#qU(#Uc operation)
at #Oc.#Nc.Execute()
--- End of inner exception stack trace ---</Data>
</EventData>
</Event>

Best regards