About Support


Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling
Free Comes with the purchase of
Annual Maintenance and Support

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

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Knowledge Base

What Users Say About Support

Awesome support, awesome product.

jtop
Adaxes Q&A user

At the moment im working quite a lot with Adaxes and its really offering some nice options we are using it more & more!.. Also the support you guys are offering is very quick and good!

Marco Koenig
Leica Geosystems AG

Outstanding product and support. The forum works great (I've not had to call for an issue yet). The upgrade process is easy and they are continuously improving the product.

Brad Graham
Vulcan Materials

First i must say this is by far one of the best products I've ever used to manage AD. Secondly Adaxes service/support is BAR-NONE the best of any software that we own!

ABrownVA
Adaxes Q&A user

Really a great Support and much more than I expected.

Herby Schenker
iSource AG

I just wanted to express my appreciation for your product and support. Both are outstanding and a pleasure to work with.

BradG
forum user

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