About support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes support
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Standard |
Premium |
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Free |
Comes with the purchase of
Annual Maintenance and Support
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| Full access to support during evaluation period |
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| Assistance with configuration setup |
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| Guaranteed response within 24 hours on business days |
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| Personal support account manager |
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| Priority case handling |
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Professional services and onsite support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge base
What users say about support
I can't believe the level of support I just received! I don't think I can ever recall a time where support provided me this much detail and determination to fix an issue. I heard through the grape vine that support was good but I never thought it would be this good. Hats off to you.. This made this amazing product ever better.. (Didn't think the product could get better! :-))
Ryan Reinsch
Viking Air Ltd.
Thank you so much.
I am so impress with your support. Lost with words.
We love Adaxes - it probably saves us 50 hours of work each week!
You guys are amazing - seriously... My team uses Adaxes for lots of different things and we have always been impressed with Adaxes support. YOU GUYS ROCK!!!
Fantastic, thanks - you guys always have the best support ... This is going to help us put in place a new process that we've wanted for months, thanks again
The agent helping me today has exceeded my expectations for assistance, creating custom code on-demand for our use-case. This is far beyond the support we typically receive from other applications' support personnel, and I know that I speak for my team-mates when I say that Adaxes consistently blows us away with the assistance and support we receive!
Your Support team is very nice, answer are fast and clear. Adaxe's support is one of the best I've ever seen.
Masterkic
Adaxes Q&A user
The Softerra support has always been great!
Alex Helmreich
Sivantos GmbH
I also need to say that the level of support received from everyone there is amazing and probably the best I have ever seen.
Wayne Kerswill
Bond Dickinson LLP