About Support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes Support
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Standard |
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Premium |
| Full access to support during evaluation period |
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| Assistance with configuration setup |
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| Guaranteed response within 24 hours on business days |
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| Personal support account manager |
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| Priority case handling |
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Free |
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Comes with the purchase of
Annual Maintenance and Support
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Professional Services and Onsite Support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge Base
What Users Say About Support
Outstanding product and support. The forum works great (I've not had to call for an issue yet). The upgrade process is easy and they are continuously improving the product.
Brad Graham
Vulcan Materials
I've been very impressed with both the speed and depth of the support your team has provided during our evaluation of your product.
Andy Boyd
BIC Graphic North America
The Softerra support has always been great!
Alex Helmreich
Sivantos GmbH
The support is fabulous, very responsive, helpful and technically able. The software is excellent and your engineers are great at adding features.
Patricia Stanich
Chemonics International
Fantastic, thanks - you guys always have the best support ... This is going to help us put in place a new process that we've wanted for months, thanks again
All good in the hood. Your software rocks by the way and so does your support.