About Support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes Support
|
Standard |
|
Premium |
| Full access to support during evaluation period |
|
|
|
| Assistance with configuration setup |
|
|
|
| Guaranteed response within 24 hours on business days |
|
|
|
| Personal support account manager |
|
|
|
| Priority case handling |
|
|
|
|
Free |
|
Comes with the purchase of
Annual Maintenance and Support
|
Professional Services and Onsite Support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge Base
What Users Say About Support
Pierre Steiner
Tamedia AG
Perfect...
As always, great support and no fuss resolutions. Great product and great team.
I can't believe the level of support I just received! I don't think I can ever recall a time where support provided me this much detail and determination to fix an issue. I heard through the grape vine that support was good but I never thought it would be this good. Hats off to you.. This made this amazing product ever better.. (Didn't think the product could get better! :-))
Ryan Reinsch
Viking Air Ltd.
The support is fabulous, very responsive, helpful and technically able. The software is excellent and your engineers are great at adding features.
Patricia Stanich
Chemonics International
I will say Adaxes forums and support is BY FAR the best support of any software we've ever owned. Hands down one of the greatest products we've came across to manage AD. I honestly can't say enough good about them to do them justice...just my .02
All good in the hood. Your software rocks by the way and so does your support.