About support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes support
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Standard |
Premium |
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Free |
Comes with the purchase of
Annual Maintenance and Support
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| Full access to support during evaluation period |
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| Assistance with configuration setup |
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| Guaranteed response within 24 hours on business days |
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| Personal support account manager |
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| Priority case handling |
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Professional services and onsite support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge base
What users say about support
I thank you for the outstanding support and all the tips and scripts you provided. This was a unique experience in my IT carrier so far and I really appreciated working with all of you guys.
Isemann Markus
Zurich University of Applied Sciences
Your service is outstanding in quality and time matters. Because of that, our topics could be solved within minutes and we could also improve our Adaxes knowledge, which helps to build better solutions now, and in the future. Because we’re developing more and more solutions I’m glad that we are able to count on your support!
Markus Isemann
Zurich University of Applied Sciences
I just must take a bit of time out of my day to say you guys are amazing! This is outstanding support & I really hope the entire team knows it
One of the best supported products we have used and it has done so much for us.
Derek Mayberry
NEBCO, Inc.
I've been very impressed with both the speed and depth of the support your team has provided during our evaluation of your product.
Andy Boyd
BIC Graphic North America
What can I say Adaxes, you, RULES
As always thank you for your endless and very helpful support