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About support

Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes support

Standard Premium
Free Comes with the purchase of
Annual Maintenance and Support
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling

Professional services and onsite support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

Find consultant

Knowledge base

What users say about support

At the moment im working quite a lot with Adaxes and its really offering some nice options we are using it more & more!.. Also the support you guys are offering is very quick and good!

Marco Koenig
Leica Geosystems AG

We love Adaxes - it probably saves us 50 hours of work each week!

You guys are amazing - seriously... My team uses Adaxes for lots of different things and we have always been impressed with Adaxes support. YOU GUYS ROCK!!!

Fantastic, thanks - you guys always have the best support ... This is going to help us put in place a new process that we've wanted for months, thanks again

The agent helping me today has exceeded my expectations for assistance, creating custom code on-demand for our use-case. This is far beyond the support we typically receive from other applications' support personnel, and I know that I speak for my team-mates when I say that Adaxes consistently blows us away with the assistance and support we receive!

Jason Burke
ACT

I thank you for the outstanding support and all the tips and scripts you provided. This was a unique experience in my IT carrier so far and I really appreciated working with all of you guys.

Isemann Markus
Zurich University of Applied Sciences

I have been very impressed with the response that my staff has received when posting questions on the forums. Having a forum moderated by support staff is a huge plus in my book.

Greg Gallaway
Family Home Care and Hospice

Thank you many times over for your continued assistance with our environment. Truly one of the best product support experiences I have had in my career.

Alexander Kornhuber
Ingles Markets, Inc.

Wow, i must say that the support from your side is fantastic.

Mats Örnberg
Medivir AB

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