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About Support

Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Free Comes with the purchase of
Annual Maintenance and Support
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

Find consultant

Knowledge Base

What Users Say About Support

I just must take a bit of time out of my day to say you guys are amazing! This is outstanding support & I really hope the entire team knows it

Benjamin Cavolick

You have the best product support around and a great product.

Tom Whalen
Rhode Island Housing

Your Support team is very nice, answer are fast and clear. Adaxe's support is one of the best I've ever seen.

Adaxes Q&A user

I've been very impressed with both the speed and depth of the support your team has provided during our evaluation of your product.

Andy Boyd
BIC Graphic North America

Adaxes is great IDM Tool and provides excellent support.

Carsten Cramer
Group7 AG

Very good. Great reactivity of the support team. Good roadmap, oriented to the clients needs.

Benjamin Devichi

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