We use cookies to improve your experience.
By your continued use of this site you accept such use.
For more details please see our privacy policy and cookies policy.

About Support

Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Free Comes with the purchase of
Annual Maintenance and Support
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

Find consultant

Knowledge Base

What Users Say About Support

Really a great Support and much more than I expected.

Herby Schenker
iSource AG

I will say Adaxes forums and support is BY FAR the best support of any software we've ever owned. Hands down one of the greatest products we've came across to manage AD. I honestly can't say enough good about them to do them justice...just my .02

Adaxes Q&A user

The Softerra support has always been great!

Alex Helmreich
Sivantos GmbH

Your service is outstanding in quality and time matters. Because of that, our topics could be solved within minutes and we could also improve our Adaxes knowledge, which helps to build better solutions now, and in the future. Because we’re developing more and more solutions I’m glad that we are able to count on your support!

Markus Isemann
Zurich University of Applied Sciences

With support like this, I start to believe world peace is possible!


I thank you for the outstanding support and all the tips and scripts you provided. This was a unique experience in my IT carrier so far and I really appreciated working with all of you guys.

Isemann Markus
Zurich University of Applied Sciences

Need assistance?

Request support