About support

Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes support

Standard Premium
Free Comes with the purchase of
Annual Maintenance and Support
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling

Professional services and onsite support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

Find consultant

Knowledge base

Tutorials
Questions & Answers
Script repository
FAQ

What users say about support

I have been very impressed with the response that my staff has received when posting questions on the forums. Having a forum moderated by support staff is a huge plus in my book.

Greg Gallaway
Family Home Care and Hospice

Awesome support, awesome product.

jtop
Adaxes Q&A user

Possibly the best support of any software ever = }

ABrownVA
Adaxes Q&A user

Very good. Great reactivity of the support team. Good roadmap, oriented to the clients needs.

Benjamin Devichi
INIFLUX

Your service is outstanding in quality and time matters. Because of that, our topics could be solved within minutes and we could also improve our Adaxes knowledge, which helps to build better solutions now, and in the future. Because we’re developing more and more solutions I’m glad that we are able to count on your support!

Markus Isemann
Zurich University of Applied Sciences

What can I say Adaxes, you, RULES As always thank you for your endless and very helpful support

Jan
UN City ICT
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