About Support


Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling
Free Comes with the purchase of
Annual Maintenance and Support

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

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Knowledge Base

What Users Say About Support

Wow, i must say that the support from your side is fantastic.

Mats Örnberg
Medivir AB

I've been very impressed with both the speed and depth of the support your team has provided during our evaluation of your product.

Andy Boyd
BIC Graphic North America

Outstanding product and support. The forum works great (I've not had to call for an issue yet). The upgrade process is easy and they are continuously improving the product.

Brad Graham
Vulcan Materials

Adaxes is a valuable tool for our daily work.
...
Your support is always the best ever.

Christian Rubli
Burkhalter Management AG

Possibly the best support of any software ever = }

ABrownVA
Adaxes Q&A user

The support is fabulous, very responsive, helpful and technically able. The software is excellent and your engineers are great at adding features.

Patricia Stanich
Chemonics International

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