About Support


Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling
Free Comes with the purchase of
Annual Maintenance and Support

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

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Knowledge Base

What Users Say About Support

All good in the hood. Your software rocks by the way and so does your support.

jheisley
Adaxes Q&A user

Adaxes has the best support of any software we've ever used HANDS DOWN...

Adam Brown
Surveying And Mapping, Inc. (SAM, Inc.)

We’ve been using Adaxes for several years now and the Softerra support has always been able to come back to us within hours. Great work!

Alexander Helmreich
WS Audiology

Possibly the best support of any software ever = }

ABrownVA
Adaxes Q&A user

I have been very impressed with the response that my staff has received when posting questions on the forums. Having a forum moderated by support staff is a huge plus in my book.

Greg Gallaway
Family Home Care and Hospice

I thank you for the outstanding support and all the tips and scripts you provided. This was a unique experience in my IT carrier so far and I really appreciated working with all of you guys.

Isemann Markus
Zurich University of Applied Sciences

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