About Support


Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling
Free Comes with the purchase of
Annual Maintenance and Support

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

Find consultant

Knowledge Base

What Users Say About Support

I wanted to write a quick thank you to the entire support team. I've been using Adaxes since September, and in that short time I've made a number of posts on your forum. Every one of the responses I've received has been above and beyond what I expected. Full, usable scripts, competent and quick advice, and even solutions for one off, individual problems that are specific to my organization - all delivered quickly.

I am beyond impressed with your support staff. They are doing an excellent job, and I actually look forward to asking for Adaxes advice on the forums.

Dan Bradford
Servus Credit Union Ltd.

The support is fabulous, very responsive, helpful and technically able. The software is excellent and your engineers are great at adding features.

Patricia Stanich
Chemonics International

Thank you many times over for your continued assistance with our environment. Truly one of the best product support experiences I have had in my career.

Alexander Kornhuber
Ingles Markets, Inc.

Very good. Great reactivity of the support team. Good roadmap, oriented to the clients needs.

Benjamin Devichi
INIFLUX

perfect as always! never seen such a fast and pro like support as yours! thank you very much!

m_st
Adaxes Q&A user

I can't believe the level of support I just received! I don't think I can ever recall a time where support provided me this much detail and determination to fix an issue. I heard through the grape vine that support was good but I never thought it would be this good. Hats off to you.. This made this amazing product ever better.. (Didn't think the product could get better! :-))

Ryan Reinsch
Viking Air Ltd.

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