About Support


Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling
Free Comes with the purchase of
Annual Maintenance and Support

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

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Knowledge Base

What Users Say About Support

Awesome support, awesome product.

jtop
Adaxes Q&A user

I have been very impressed with the response that my staff has received when posting questions on the forums. Having a forum moderated by support staff is a huge plus in my book.

Greg Gallaway
Family Home Care and Hospice

...I have to say my colleague and I are very impressed, and your support has so far been top notch.

Rick Duncan
South Park Studios

The Softerra support has always been great!

Alex Helmreich
Sivantos GmbH

I also need to say that the level of support received from everyone there is amazing and probably the best I have ever seen.

Wayne Kerswill
Bond Dickinson LLP

I've been very impressed with both the speed and depth of the support your team has provided during our evaluation of your product.

Andy Boyd
BIC Graphic North America

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