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About support

Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes support

Standard Premium
Free Comes with the purchase of
Annual Maintenance and Support
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling

Professional services and onsite support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

Find consultant

Knowledge base

What users say about support

Great support, really!

Pierre Steiner
Tamedia AG

I just must take a bit of time out of my day to say you guys are amazing! This is outstanding support & I really hope the entire team knows it

Benjamin Cavolick
EBU

I will say Adaxes forums and support is BY FAR the best support of any software we've ever owned. Hands down one of the greatest products we've came across to manage AD. I honestly can't say enough good about them to do them justice...just my .02

ABrown
Adaxes Q&A user

Outstanding product and support. The forum works great (I've not had to call for an issue yet). The upgrade process is easy and they are continuously improving the product.

Brad Graham
Vulcan Materials

Wow, i must say that the support from your side is fantastic.

Mats Örnberg
Medivir AB

What can I say Adaxes, you, RULES As always thank you for your endless and very helpful support

Jan
UN City ICT

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