About Support


Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling
Free Comes with the purchase of
Annual Maintenance and Support

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

Find consultant

Knowledge Base

What Users Say About Support

I can't believe the level of support I just received! I don't think I can ever recall a time where support provided me this much detail and determination to fix an issue. I heard through the grape vine that support was good but I never thought it would be this good. Hats off to you.. This made this amazing product ever better.. (Didn't think the product could get better! :-))

Ryan Reinsch
Viking Air Ltd.

Active Directory administrators: I love this software. It automates everything. Great support.

adamgerson
Twitter user

Perfect... As always, great support and no fuss resolutions. Great product and great team.

ckemp
Adaxes Q&A user

Great tool and great support: efficient, fast.

Stephen Roux
Laboratoires M&L - L'Occitane Group

I will say Adaxes forums and support is BY FAR the best support of any software we've ever owned. Hands down one of the greatest products we've came across to manage AD. I honestly can't say enough good about them to do them justice...just my .02

ABrown
Adaxes Q&A user

Outstanding product and support. The forum works great (I've not had to call for an issue yet). The upgrade process is easy and they are continuously improving the product.

Brad Graham
Vulcan Materials

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