About Support


Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling
Free Comes with the purchase of
Annual Maintenance and Support

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

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Knowledge Base

What Users Say About Support

The support is fabulous, very responsive, helpful and technically able. The software is excellent and your engineers are great at adding features.

Patricia Stanich
Chemonics International

Thank you many times over for your continued assistance with our environment. Truly one of the best product support experiences I have had in my career.

Alexander Kornhuber
Ingles Markets, Inc.

All good in the hood. Your software rocks by the way and so does your support.

jheisley
Adaxes Q&A user

Your service is outstanding in quality and time matters. Because of that, our topics could be solved within minutes and we could also improve our Adaxes knowledge, which helps to build better solutions now, and in the future. Because we’re developing more and more solutions I’m glad that we are able to count on your support!

Markus Isemann
Zurich University of Applied Sciences

Wow, i must say that the support from your side is fantastic.

Mats Örnberg
Medivir AB

Great support, really!

Pierre Steiner
Tamedia AG

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