About support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes support
| Standard | Premium | |
|---|---|---|
| Free |
Comes with the purchase of Annual Maintenance and Support |
|
| Full access to support during evaluation period | ||
| Assistance with configuration setup | ||
| Guaranteed response within 24 hours on business days | ||
| Personal support account manager | ||
| Priority case handling |
Professional services and onsite support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.