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About Support

Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Free Comes with the purchase of
Annual Maintenance and Support
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

Find consultant

Knowledge Base

What Users Say About Support

Adaxes is great IDM Tool and provides excellent support.

Carsten Cramer
Group7 AG

Perfect... As always, great support and no fuss resolutions. Great product and great team.

ckemp
Adaxes Q&A user

I have been very impressed with the response that my staff has received when posting questions on the forums. Having a forum moderated by support staff is a huge plus in my book.

Greg Gallaway
Family Home Care and Hospice

Keep up the great work! This system is INSANE compared to any other AD Management tool. By far the most customizable system I have ever seen

Easton Straus
EDOG'S TECH SUPPORT LLC

Shoutout to your support team. You guys are seriously the best

Tyler Shobe
SILCO Fire & Security

Your Support team is very nice, answer are fast and clear. Adaxe's support is one of the best I've ever seen.

Masterkic
Adaxes Q&A user

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