About support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes support
|
Standard |
Premium |
|
Free |
Comes with the purchase of
Annual Maintenance and Support
|
| Full access to support during evaluation period |
|
|
| Assistance with configuration setup |
|
|
| Guaranteed response within 24 hours on business days |
|
|
| Personal support account manager |
|
|
| Priority case handling |
|
|
Professional services and onsite support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge base
What users say about support
Your service is outstanding in quality and time matters. Because of that, our topics could be solved within minutes and we could also improve our Adaxes knowledge, which helps to build better solutions now, and in the future. Because we’re developing more and more solutions I’m glad that we are able to count on your support!
Markus Isemann
Zurich University of Applied Sciences
Adaxes is a valuable tool for our daily work.
...
Your support is always the best ever.
Christian Rubli
Burkhalter Management AG
I thank you for the outstanding support and all the tips and scripts you provided. This was a unique experience in my IT carrier so far and I really appreciated working with all of you guys.
Isemann Markus
Zurich University of Applied Sciences
Pierre Steiner
Tamedia AG
I just wanted to express my appreciation for your product and support. Both are outstanding and a pleasure to work with.
I also need to say that the level of support received from everyone there is amazing and probably the best I have ever seen.
Wayne Kerswill
Bond Dickinson LLP