About Support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes Support
|
Standard |
|
Premium |
| Full access to support during evaluation period |
|
|
|
| Assistance with initial setup |
|
|
|
| 24-hour guaranteed response during business days |
|
|
|
| Personal support account manager |
|
|
|
| Priority case handling |
|
|
|
|
Free |
|
Comes with the purchase of
Annual Maintenance and Support
|
Professional Services and Onsite Support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge Base
What Users Say About Support
The support is fabulous, very responsive, helpful and technically able. The software is excellent and your engineers are great at adding features.
Patricia Stanich
Chemonics International
Possibly the best support of any software ever = }
Thank you for such a wonderful product it has been a pleasure to work with so far.
...
Thank you so much, some of the best support I have ever received on a product.
Anthony Makepeace
British Telecommunications plc
We love Adaxes - it probably saves us 50 hours of work each week!
You guys are amazing - seriously... My team uses Adaxes for lots of different things and we have always been impressed with Adaxes support. YOU GUYS ROCK!!!
Adaxes is a valuable tool for our daily work.
...
Your support is always the best ever.
Christian Rubli
Burkhalter Management AG
All good in the hood. Your software rocks by the way and so does your support.