About Support


Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling
Free Comes with the purchase of
Annual Maintenance and Support

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

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Knowledge Base

What Users Say About Support

I also need to say that the level of support received from everyone there is amazing and probably the best I have ever seen.

Wayne Kerswill
Bond Dickinson LLP

Adaxes is great IDM Tool and provides excellent support.

Carsten Cramer
Group7 AG

Your Support team is very nice, answer are fast and clear. Adaxe's support is one of the best I've ever seen.

Masterkic
Adaxes Q&A user

Yet agian thanx for the excellent support for a great product!!!
...
Microsoft and others could learn a LOT of Adaxes support!!

Remco Tiel
Chassé Theater

With support like this, I start to believe world peace is possible!

Tomada
99X

I just wanted to express my appreciation for your product and support. Both are outstanding and a pleasure to work with.

BradG
forum user

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