About Support

Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Full access to support during evaluation period
Assistance with initial setup
24-hour guaranteed response during business days
Personal support account manager
Priority case handling
Free Comes with the purchase of
Annual Maintenance and Support

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

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Knowledge Base

What Users Say About Support

Outstanding product and support. The forum works great (I've not had to call for an issue yet). The upgrade process is easy and they are continuously improving the product.

Brad Graham
Vulcan Materials

Active Directory administrators: I love this software. It automates everything. Great support.

Twitter user

With support like this, I start to believe world peace is possible!


You have the best product support around and a great product.

Tom Whalen
Rhode Island Housing

The support is fabulous, very responsive, helpful and technically able. The software is excellent and your engineers are great at adding features.

Patricia Stanich
Chemonics International

We’ve been using Adaxes for several years now and the Softerra support has always been able to come back to us within hours. Great work!

Alexander Helmreich
WS Audiology

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