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About support

Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes support

Standard Premium
Free Comes with the purchase of
Annual Maintenance and Support
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling

Professional services and onsite support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

Find consultant

Knowledge base

What users say about support

The Softerra support has always been great!

Alex Helmreich
Sivantos GmbH

I've been very impressed with both the speed and depth of the support your team has provided during our evaluation of your product.

Andy Boyd
BIC Graphic North America

I also need to say that the level of support received from everyone there is amazing and probably the best I have ever seen.

Wayne Kerswill
Bond Dickinson LLP

I will say Adaxes forums and support is BY FAR the best support of any software we've ever owned. Hands down one of the greatest products we've came across to manage AD. I honestly can't say enough good about them to do them justice...just my .02

ABrown
Adaxes Q&A user

First i must say this is by far one of the best products I've ever used to manage AD. Secondly Adaxes service/support is BAR-NONE the best of any software that we own!

ABrownVA
Adaxes Q&A user

Adaxes has the best support of any software we've ever used HANDS DOWN...

Adam Brown
Surveying And Mapping, Inc. (SAM, Inc.)

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