About support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes support
|
Standard |
Premium |
|
Free |
Comes with the purchase of
Annual Maintenance and Support
|
| Full access to support during evaluation period |
|
|
| Assistance with configuration setup |
|
|
| Guaranteed response within 24 hours on business days |
|
|
| Personal support account manager |
|
|
| Priority case handling |
|
|
Professional services and onsite support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge base
What users say about support
At the moment im working quite a lot with Adaxes and its really offering some nice options we are using it more & more!.. Also the support you guys are offering is very quick and good!
Marco Koenig
Leica Geosystems AG
We love Adaxes - it probably saves us 50 hours of work each week!
You guys are amazing - seriously... My team uses Adaxes for lots of different things and we have always been impressed with Adaxes support. YOU GUYS ROCK!!!
Fantastic, thanks - you guys always have the best support ... This is going to help us put in place a new process that we've wanted for months, thanks again
The agent helping me today has exceeded my expectations for assistance, creating custom code on-demand for our use-case. This is far beyond the support we typically receive from other applications' support personnel, and I know that I speak for my team-mates when I say that Adaxes consistently blows us away with the assistance and support we receive!
I thank you for the outstanding support and all the tips and scripts you provided. This was a unique experience in my IT carrier so far and I really appreciated working with all of you guys.
Isemann Markus
Zurich University of Applied Sciences
I have been very impressed with the response that my staff has received when posting questions on the forums. Having a forum moderated by support staff is a huge plus in my book.
Greg Gallaway
Family Home Care and Hospice
Thank you many times over for your continued assistance with our environment. Truly one of the best product support experiences I have had in my career.
Alexander Kornhuber
Ingles Markets, Inc.
Wow, i must say that the support from your side is fantastic.