About support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes support
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Standard |
Premium |
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Free |
Comes with the purchase of
Annual Maintenance and Support
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| Full access to support during evaluation period |
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| Assistance with configuration setup |
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| Guaranteed response within 24 hours on business days |
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| Personal support account manager |
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| Priority case handling |
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Professional services and onsite support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge base
What users say about support
Thank you for such a wonderful product it has been a pleasure to work with so far.
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Thank you so much, some of the best support I have ever received on a product.
Anthony Makepeace
British Telecommunications plc
We’ve been using Adaxes for several years now and the Softerra support has always been able to come back to us within hours. Great work!
Alexander Helmreich
WS Audiology
Awesome support, awesome product.
Your service is outstanding in quality and time matters. Because of that, our topics could be solved within minutes and we could also improve our Adaxes knowledge, which helps to build better solutions now, and in the future. Because we’re developing more and more solutions I’m glad that we are able to count on your support!
Markus Isemann
Zurich University of Applied Sciences
I just must take a bit of time out of my day to say you guys are amazing! This is outstanding support & I really hope the entire team knows it
Adaxes is a valuable tool for our daily work.
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Your support is always the best ever.
Christian Rubli
Burkhalter Management AG