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About Support

Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes Support

Standard Premium
Free Comes with the purchase of
Annual Maintenance and Support
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling

Professional Services and Onsite Support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

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Knowledge Base

What Users Say About Support

All good in the hood. Your software rocks by the way and so does your support.

Adaxes Q&A user

I wanted to write a quick thank you to the entire support team. I've been using Adaxes since September, and in that short time I've made a number of posts on your forum. Every one of the responses I've received has been above and beyond what I expected. Full, usable scripts, competent and quick advice, and even solutions for one off, individual problems that are specific to my organization - all delivered quickly.

I am beyond impressed with your support staff. They are doing an excellent job, and I actually look forward to asking for Adaxes advice on the forums.

Dan Bradford
Servus Credit Union Ltd.

I also need to say that the level of support received from everyone there is amazing and probably the best I have ever seen.

Wayne Kerswill
Bond Dickinson LLP

Your Support team is very nice, answer are fast and clear. Adaxe's support is one of the best I've ever seen.

Adaxes Q&A user

Awesome support, awesome product.

Adaxes Q&A user

The support is fabulous, very responsive, helpful and technically able. The software is excellent and your engineers are great at adding features.

Patricia Stanich
Chemonics International

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