About Support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes Support
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Standard |
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Premium |
| Full access to support during evaluation period |
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| Assistance with configuration setup |
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| Guaranteed response within 24 hours on business days |
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| Personal support account manager |
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| Priority case handling |
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Free |
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Comes with the purchase of
Annual Maintenance and Support
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Professional Services and Onsite Support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge Base
What Users Say About Support
All good in the hood. Your software rocks by the way and so does your support.
Adaxes has the best support of any software we've ever used HANDS DOWN...
Adam Brown
Surveying And Mapping, Inc. (SAM, Inc.)
We’ve been using Adaxes for several years now and the Softerra support has always been able to come back to us within hours. Great work!
Alexander Helmreich
WS Audiology
Possibly the best support of any software ever = }
I have been very impressed with the response that my staff has received when posting questions on the forums. Having a forum moderated by support staff is a huge plus in my book.
Greg Gallaway
Family Home Care and Hospice
I thank you for the outstanding support and all the tips and scripts you provided. This was a unique experience in my IT carrier so far and I really appreciated working with all of you guys.
Isemann Markus
Zurich University of Applied Sciences