About support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes support
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Standard |
Premium |
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Free |
Comes with the purchase of
Annual Maintenance and Support
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| Full access to support during evaluation period |
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| Assistance with configuration setup |
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| Guaranteed response within 24 hours on business days |
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| Personal support account manager |
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| Priority case handling |
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Professional services and onsite support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge base
What users say about support
Perfect...
As always, great support and no fuss resolutions. Great product and great team.
At the moment im working quite a lot with Adaxes and its really offering some nice options we are using it more & more!.. Also the support you guys are offering is very quick and good!
Marco Koenig
Leica Geosystems AG
Adaxes has the best support of any software we've ever used HANDS DOWN...
Adam Brown
Surveying And Mapping, Inc. (SAM, Inc.)
I've been very impressed with both the speed and depth of the support your team has provided during our evaluation of your product.
Andy Boyd
BIC Graphic North America
We love Adaxes - it probably saves us 50 hours of work each week!
You guys are amazing - seriously... My team uses Adaxes for lots of different things and we have always been impressed with Adaxes support. YOU GUYS ROCK!!!
Fantastic, thanks - you guys always have the best support ... This is going to help us put in place a new process that we've wanted for months, thanks again
The agent helping me today has exceeded my expectations for assistance, creating custom code on-demand for our use-case. This is far beyond the support we typically receive from other applications' support personnel, and I know that I speak for my team-mates when I say that Adaxes consistently blows us away with the assistance and support we receive!
Awesome support, awesome product.