0 votes

Over the weekend it appears that Adaxes broke. I'm assuming it was some update but I"m not sure.

I've tried changing the account the service uses, rebooting, stopping and starting the services manually, and basically scouring the forums for some solution.

Now when I go to the console and try to connect it just says Service is Initializing indefinitely.

I'm getting this error in the event log, event ID 0, every 60 seconds or so:

Failed to get list of available configurations due to the following error: Softerra.Adaxes.Adsi.SelectNearestServiceException: Adaxes service connection failed. at Softerra.Adaxes.Web.Infrastructure.Common.NoCredentialDirectoryObjectProvider.GetAdaxesService() at Softerra.Adaxes.Web.Infrastructure.Common.DirectoryObjectProvider.GetWellKnownPathObject(WellKnownDirectoryObject alias) at Softerra.Adaxes.Web.Infrastructure.Common.DirectoryObjectProvider.GetWellKnownObject[T](WellKnownDirectoryObject alias) at Softerra.Adaxes.Web.App.Configuration.UseCommonSignInSettingsModifier.GetCommonSignInConfiguration() at Softerra.Adaxes.Web.App.Configuration.UseCommonSignInSettingsModifier.ModifierChangesTracker.IsUpToDate(Object stateSnapshot) at Softerra.Adaxes.Web.Core.AdaxesConfiguration.WebUI.Provider.WebUIConfigurationProvider.IsModifiersCacheUpToDate(WebUIConfigurationModifiersCache lastKnownCache, WebUIConfigurationModifiersCache& newCache) at Softerra.Adaxes.Web.Core.AdaxesConfiguration.WebUI.Provider.WebUIConfigurationProvider.CheckModifiersCache() at Softerra.Adaxes.Web.Core.AdaxesConfiguration.WebUI.Provider.WebUIConfigurationProvider.GetConfiguration(String configurationName, Boolean resetCache) at Softerra.Adaxes.Web.App.Core.Controllers.HomeController.Index(String configurationName, Boolean legacyRequest, String legacyPage)

by (20 points)
0

Hello,

For troubleshooting purposes, please, send us a copy of both the Adaxes and the ADAM (AdaxesBackend) Event Logs at support@adaxes.com. For information on how to view the Adaxes log, have a look at the following help article: https://www.adaxes.com/help/ServiceEventLog. The ADAM (AdaxesBackend) log is located in the same folder as the Adaxes one.

0

I've sent the requested logs. Is there anything I can be doing in the mean time? Can an existing installation be repaired? I have a lot of people waiting on this portal to be available so I'm pretty stressed.

Please log in or register to answer this question.

Related questions

0 votes
1 answer

Hello Is there any way to configure Adaxes Administration Console to automatically connect to the adaxes service after startup? That would be pretty handy. So the console can be ... which sometimes takes some time. I use version 2021.1 update 5 regards pudong

asked Mar 12 by pudong (580 points)
0 votes
1 answer

Hi, We've recently started seeing users get 'Unable to connect to nearest Adaxes service' errors when accessing the Adaxes web portal. It's far too vague\random to have an idea ... last night to see if that fixed it, but we have had the issue again today.

asked Dec 13, 2013 by firegoblin (1.6k points)
0 votes
1 answer

I've been unable to start the Adaxes service. It immediately stops after I start it. The AdaxesBackend service is running for the AD LDS instance, but the ... .Adaxes.Service.ADMService.StartThreadMainMethod() --- End of inner exception stack trace ---

asked Jun 15, 2017 by leadbelly (150 points)
0 votes
0 answers

Can anyone tell me what the adaxes system does upon initial startup? I am asking because it takes my system over 45 minutes to start responding after any restart - service or ... that normal? Is there anyway to make this take less time? Thanks. - Scott W.

asked Aug 6, 2014 by hms.scott (220 points)
0 votes
1 answer

Hello, I keep getting this error message when I try to create an account via the admin page Access is denied. (Server: domain.local) I am assuming this has to do with the ... I looked at the logs and it says the same error above. Im a bit lost now.

asked Mar 25 by LEGIT1 (120 points)
2,797 questions
2,530 answers
6,594 comments
57,502 users