Is there a way to combine the two functions for Unlock, and Password Reset? Most of the time, users lock themselves out because they don't remember the password, so the HelpDesk first Unlocks the account, then they have to do the Reset Password feature.
My thought is that the Unlock screen should end up landing on the Reset Password screen after unlocking the user. That way it saves the HelpDesk from having to click Password Reset, then searching for the user, then changing the password.
Is there any other way to do this?