What would cause this to happen?

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This started happening after migrating/updating our version.

by (270 points)

1 Answer

by (309k points)
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Hello John,

Please, try connecting to your Adaxes service with the credentials of the Adaxes service account and reset a user password. Does the issue persist in this case? If it does, the error is related to the native AD permissions of the account specified for the corresponding managed domain in Adaxes. The following article should be helpful: https://www.adaxes.com/help/PermissionsOfDomainServiceAccount. If not, make sure that all users have the required permissions granted in Adaxes. The following tutorial should be helpful: https://www.adaxes.com/help/GrantRightsToResetPasswords.

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