0 votes

Hello
We added a second domain to our Adaxes environment and we saw a huge drop in performance in the web interface. We are looking at this Web Interface Slow Performance link for now and wanted to see if there were any other suggestions.

by (3.2k points)
0

Hello,

To help us troubleshooting the issue, could you provide us with the following details:

  1. What operations are performed slow? What about logging on to the Web Interface?
  2. Did you try to sign in with credentials of Adaxes default service administrator (the user you specified when installing Adaxes Service)? Is it also slow when performing operations as this account?
  3. Do you have at least 1 DC for each managed domain in the same AD site as Adaxes?
0

1. Selecting the first user yields good speeds, searching a second will cause a delay. Having more than one window is also causing a delay. Searching for a user and then unlocking account causes a delay. Logging as just turned on yesterday.
2. We have not tried yet.
3. we have 4 DC for the primary domain and 2 DC for the new domain added.

0

Hello,

  1. We have not tried yet.

Please, do.

2 DC for the new domain added.

Are any of them located in the same AD site as Adaxes? Also, can you check whether all required ports are open for communication between Adaxes Service and the DCs? For a list of the ports, see the following FAQ article: What ports does Adaxes use?.

0

1. We will try this
2. Adaxes is on its own server, and the domain controllers are virtual

Please log in or register to answer this question.

Related questions

+1 vote
1 answer

After installing our second Adaxes service and joining it to the configuration via shared configuration like the install guide said (https://www.adaxes.com/resources/InstNotes. ... ?" I am an administrator and login just fine to our first node.

asked Dec 10, 2019 by mark.it.admin (2.0k points)
0 votes
1 answer

We have a potential use-case to connect our existing Adaxes install to a secondary AD domain (over a "VPN" with no IP broadcast availability). I know managing multiple AD' ... domain and defining a set DC to connect to intially and for all future actions. Rgds

asked Jan 18, 2017 by firegoblin (1.6k points)
0 votes
1 answer

This is issue has been going on for awhile with worsening symptons. We opened up this ticket awhile back when it was just the web interface that wouldn't work and after ... to get to the bottom of this. Having a separate install is not a viable option.

asked Jul 1, 2021 by mark.it.admin (2.0k points)
0 votes
1 answer

Are PowerShell commands supposed to show up in the programming interface after adding the module to the Adaxes server? I've installed modules and they don't show.

asked Aug 18, 2020 by ComputerHabit (790 points)
0 votes
1 answer

HI Support, I'm looking for a business Rule that remove a user from a couple of groups after the User is added to a group. ie 1. The User MaxMi is added to the ... not able to create a powershell scripts for removing the added user from the other Groups. Thx,

asked Jan 4, 2016 by Napoleon (700 points)
2,779 questions
2,512 answers
6,574 comments
25,886 users