0 votes

image.pngUpgraded to the latest adaxes release yesterday and now this morning we are not able to access our self-service portal. We have rebooted our server and verified our adaxes service is successfully connected our domains. Any help would be appreciated, thank you!

by (40 points)
0

Hello,

For troubleshooting purposes, please, post here or send us at support@adaxes.com the following information:

  • A screenshot of the Multi-server environment dialog. The dialog displays how many Adaxes services you have and what their versions are. For information on how to view it, see https://www.adaxes.com/help/MultiServerEnvironment.
  • Specify whether the Web interface component is installed on the same computer(s) where the Adaxes service runs.
  • If the Web interface component is installed on a separate computer, specify whether you upgraded the component to the same version as the Adaxes service.
  • Do you face the error for other Web interfaces?

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