Adaxes admin console can't find some users

Question

In the Adaxes Administration Console, when I try to add a specific user to either "Administrators" or any Security Role, the Select dialogue box can't find it.

I confirmed the user account is in the same OU as other accounts that the admin console can find without issue and all the permissions on the user object are the same.

Comments

Hello,

For troubelshooting purposes, please, do the following:

1. Launch Adaxes Administration console.
2. In the Console Tree, expand your service node.
3. Navigate to and right-click the user.
4. In the context menu, navigate to All Tasks and then click Export.
5. In the dialog box that opens, select LDIF and click Next.
6. On the Properties to Export step, clear the Do not export System-Only properties checkbox.
7. Select the Export Adaxes virtual properties checkbox.
8. Click Export.
9. Send the export file to us at support@adaxes.com.