Is it possible to have users enter an external "recovery email address" during self service password portal enrollment?

Question

The mail attribute pulls from their Active Directory email attribute which for most of our users is their internal email address. They would not be able to access that during password recovery. We'd like to set up the email recovery codes to a users external email address but we're hoping we don't have to manually populate another attribute ourselves and the users could just provide their external email address during portal enrollment.

Answer 1

Hello,

Unfortunately, there is no such possibility. You can specify value references for multiple properties in the Email field of the policy settings like below. At the same time, you will need to populate the properties manually for all the users. As an option, you can use a mobile app instead of email as verification step.

Comments

Thank you for the reply. Is it possible to request this for a future release? Some users do not want to put "work apps" on their personal cell. It would be nice to have the option.

---

Hello,

Thank you for the suggestion. We forwarded it to the corresponding department for consideration.