SMTP service Failing - Timeout

Question

With the latest version, sometimes the emails never get sent and no error message exists in the log files. When I notice this happen, I try sending a test meail form the Service Properties page and I get a screen titled: Test Settings Failed and the message is: The operation has timed out.

If I restart the server(restarting the service does not address the issue), mail starts working again but it never sends any of the messages that failed.

This is a real reliability problem that I need to get fixed ASAP. Please advise. Thanks!

Version 2012.1 Version 3.3.8318.0

Comments

Hello Michael,

Please execute the following PowerShell script:

    $smtpServer = "smtp.company.com" # TODO: modify me
    $emailFrom = "emailFrom@company.com" # TODO: modify me
    $emailTo = "emailTo@company.com" # TODO: modify me

    $smtpClient = New-Object Net.Mail.SmtpClient($smtpServer)
    $smtpClient.UseDefaultCredentials = $TRUE
    $smtpClient.Send($emailFrom, $emailTo, "Subject", "Test")

Does it send email successfully?

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It did not work
SendEmail: 1 operation executed
Run PowerShell script 'smtp email' for the user
Exception calling "Send" with "4" argument(s): "Failure sending mail."

I also tried sending a test message through the properties tab and it failed again with the same Timeout error.

Please note I have also upgraded to the latest version from the website Friday, so that didn't fix it either...

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Michael,

Try executing the script via the Windows PowerShell Console, not via Adaxes.

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That worked fine through powershell. Trying the Test Settings button still failed. Thanks!

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Michael,

Our QAs are trying to reproduce the issue in our environment. I'll update this post as soon as they have any result.