The Softerra.Adaxes.Adsi.dll file is usually located in a hidden folder inside your Windows installation directory, and since, as far as we can see, all the rest of Web Interface tyhpes installed on that computer work properly, the file is there and provides the necessary functionality to Adaxes Web Interface.
The issue is obviously in your custom Web Interface type. To help us troubleshoot it, can you do the following:
- On the computer where your Web Interface is installed, open the folder that hosts files for all Web Interface types. By default, all Web Interface types are located in the following folder: C:\Program Files\Softerra\Adaxes 3\Web Interface\.
- Locate the folder for the Web Interface type that you are experiencing issues with and zip it.
- Send the zipped folder to our support email (support[at]adaxes.com).