0 votes

Hi

I notice regularly that Adaxes Service memory increase to max. allowed : ( about 8 Gb allowed) and stay until I restart the service (sometimes some days without unloading)

With no particular activity or load on the server.

https://drive.google.com/file/d/0B7-4lG ... sp=sharing

Our configuration :
Windows Server 2012 Std
8 Gb RAM
2 Intel Xeon X5650 @ 2.67 GHz (x64)
Adaxes 2013.2

Have you got any idea ?

Best regards

by (730 points)

1 Answer

0 votes
by (216k points)

Hello,

This can be caused by many reasons. The first thing you should look at are automation means, such as Business Rules, Custom Commands or Scheduled Tasks. If they, for example, launch PowerShell scripts, and the scripts do not release resources correctly, this can be a cause for the issue.

To troubleshoot the issue, note the time when aggressive memory consumption starts, and take a look at Adaxes Service Log for events that occur approximately at that time and can cause such an issue. For information on how to view Adaxes Service Log, see the following help article: http://www.adaxes.com/help/?Logging.Vie ... eLogl.html.

0

Hi,

I tried to correlate actions from Adaxes log and memory usage increases with no succes.
Memory usage increase in different case (and often on "built in" actions like user update).
It seems that there's no "memory release".

Have you got other sggestions ?
Many Thanks

Regards

0

Hello,

Can you send the following to our support e-mail (support[at]adaxes.com):

  1. Adaxes Event Log. For information on how to access it, see Service Event Log.
  2. Logging database of Adaxes Service Log. The database storage file is called AdaxesLog.db3 and is located in the LogDB subfolder of the folder where the Adaxes service is installed.
  3. Time when memory consumption started so we could correlate it with events in the logs. Preferably, at least a couple of examples would be good (the more, the better).
0

Hi all,

After a long time, and some improvements in my powershell scripts, I solved my issue.
For your information, you were right on the fact that some scripts did not release resources correctly, in particular not closed remote session.

Thanks for your help again

Regards

0

Hello,

Thanks for the update!

Related questions

0 votes
1 answer

Since upgrading to 2018.2 we are experiencing an issue where the Softerra.Adaxes.Service will consume all of the OS's available memory causing it to become unresponsive. ... for the service or figure out what might be causing the high memory utilization?

asked Nov 2, 2018 by yourpp (540 points)
0 votes
1 answer

Hello adaxes team, im currently getting used to Adaxes after taking the software over from a former colleague (2018.2). What i noticed is that when i open the ... that no Task/Process was executed, simply connecting, editing and saving some custom-commands.

asked Aug 22, 2019 by rhaus (30 points)
0 votes
1 answer

Is the further clarification on how to join the Adaxes service to the configuration set during a multi-sever upgrade

asked Nov 16, 2022 by itsupport (20 points)
0 votes
1 answer

We would like to be able to export logs from the Adaxes service? Is there a way to do this either through the service or reporting?

asked Oct 31, 2022 by scoutcor (120 points)
0 votes
1 answer

When running a PowerShell script as an action in a custom command, you can set the script to run as a different account and then use the RunAs property in the ... Is there another way to get the Adaxes service account's credentials from within the script?

asked Mar 31, 2022 by KelseaIT (320 points)
2,991 questions
2,710 answers
6,985 comments
200,484 users