0 votes

We have users with group memberships in multiple domain. All groups are type Universal. For example we have DOMAIN A and child domains for each dept, such as DOMAIN AB, Domain AC etc..... When doing copy user operation in Domain AB (child domain for DomainA), the membership of domainAB Universal groups is copied but not membership of DomainA groups and domain AC groups for this user. Can Adaxes be configured to retain all group memberships during user account copy, including memberships from other domains?

Thank you,

by (250 points)
0

Hello,

If the Copy group membership option is selected, the new user is made a member of all the groups the source user is a member. For troubleshooting purposes, please, specify the following:

  • How exactly do you copy users?
  • Did you try to perform the copying when signed in with the credentials of the Adaxes service account (specified during Adaxes installation)? Is the behaviour the same?
  • Do you face any error messages? If you do, please, post here or send us (support[at]adaxes.com) screenshots.
  • How do you check that the new user is not a members of the groups located in the parent domain? Could you, please, post here or send us (support[at]adaxes.com) screenshots?
  • What version of Adaxes are you currently using? For information on how to check it, have a look at the following help article: https://www.adaxes.com/help/HowDoI.ManageService.CheckAdaxesServiceVersion.html.

Any additional details will be much appreciated.

0

Yes, I tried copying with service account and my priviledged account, same issue. Yes, the error I get is "The specified group type is invalid. (server: mydomain.com). I compare the group membership after copy operation and verify that the user is not member of the same groups.. We are running version 2019.2 (3.12.17423.0 64 bit) Thank you!

0

Hello,

Could you, please, specify the scopes and types of the groups for which the error occurs?

Also, please, post here or send us a screenshot of the operation execution log. To take the screenshot:

  1. Launch Adaxes Administration Console.
  2. In the Console Tree, expand your service node.
  3. Select Logging.
  4. In the Result Pane on the right, right-click the Create operation for a user for which the issue occurred.
  5. In the context menu, click Properties.
  6. Resize the dialog box so that the full contents of the Execution log section is visible.
  7. Take a screenshot.
  8. If the section contents cannot fit the screenshot, select the contents using Ctrl+A, copy it and post here or send to us as plain text.

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