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receive the email click deny but keep getting emails to approve or deny the request

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by (2.9k points)
0

Hello,

For troubleshooting purposes, please, post here or send to support@adaxes.com the screenshots of the configuration of your "An Account of a Direct Report Contractor/Temp is about to expire" scheduled task.

1 Answer

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by (1.9k points)

Derek,

Your scheduled task is configured to send an approval request to extend the account expiration date if the account will expire in less than 14 days. This means even if you deny the extension of the expiration date, the scheduled task will send an approval request 13 days before the account expires, 12 days before, and so on, each day until the account actually expires.

If you wish to receive only one approval request when the account is about to expire in 14 days, you need to modify your If account/password <expiration status> condition. If you have Adaxes 2021.1, you can configure the condition to trigger If the user account will expire in exactly 14 days: image.png

In Adaxes 2020.1 and earlier, you can’t compare date equality this way, so you need to add another If account/password <expiration status> condition and update your current condition like so: image.png

0

Is there away to see if they hit approve or deny?

0

Derek,

You can check the Adaxes general log to see whether a specific request was approved or denied, and you can use the built-in Approved Requests, Denied Requests, and Cancelled Requests reports to view recently approved, denied, and cancelled requests.

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