0 votes


I have an eval license that expired, and was given a new one to continue the evaluation.

I'm following this doc: http://adaxes.com/help/ActivateLicenseKey/

However, when I look at the properties of the service node the license info is grayed out and I do not have the option to Activate

Is there a manual process that can uninstall the old expired license and get me back on track to activate the new evall license?

Thanks, Steve

by (450 points)


Could you, please, post here or send us (support@adaxes.com) a screenshot of the service properties?

1 Answer

0 votes
by (199k points)


Thank you for the provided screenshot. According to it, you are using an old version of Adaxes while the instructions you referenced are only for the latest version of Adaxes. To activate your license key:

  1. Unzip the license.zip archive.
  2. Navigate to the folder where Adaxes service is installed, which is C:\Program Files\Softerra\Adaxes 3\Service by default.
  3. Open the License folder.
  4. Copy your license key file (license.admlic) to the folder.
  5. Restart Adaxes service.

Note: If you have multiple instances of Adaxes service sharing common configuration, activate your license key for each instance.

Related questions

0 votes
0 answers

Hello, I'm unable to get the Adaxes Service to uninstall. I see this error on the step "Unregistering Adaxes Service" I've tried restarting the Adaxes service and clicking ... removing the service? I searched the site and the forums but came up with nothing.

asked Jun 17, 2016 by drew.tittle (4.5k points)
0 votes
1 answer

We've requested a quote for 2500 licenses and plan on downloading a trial. However, I want to be certain of when the 30-day trial starts ticking...upon the initial download of the software, or only after the downloaded software is installed in our environment?

asked Apr 22 by MRBruce (480 points)
0 votes
1 answer

Hello, I need some advice. I'd like to create a specific After user creation action, but I don't know exactly how. In our environment a new user need to assign a MS365 ... 313/create-user-mailbox-in-office-365 Will it work in 2020? Thank you for your answer.

asked Dec 14, 2020 by the7thever (460 points)
0 votes
1 answer

Hi all, Just wondering when Adaxes actually determines the current unmanaged/managed user counts - is it random, scheduled, or a manual thing? Also, does it randomly re-determine ... the script ran successfully every night, so I am not sure here. Cheers all.

asked Sep 22, 2020 by TheLexicon (700 points)
0 votes
1 answer

We need to capture the Office365 (if any) on the user account before we disable. These are accounts taht are temps or contractors that we disabled and re enable for ... Example of group name is Office-E3-EXO and we want to capture it to CustomAttributeText31

asked Aug 4, 2020 by willy-wally (15.1k points)
2,467 questions
2,215 answers
337,407 users