Error: Failed to decrypt using provider

I'm suddenly receiving the following error when trying to perform certain web functions in the web portal.

Fatal error

Error Failed to decrypt using provider 'CurrentUserDataProtectionProvider'. Error message from the provider: Key not valid for use in specified state. (Exception from HRESULT: 0x8009000B) (C:\Program Files\Softerra\Adaxes 3\Service\Softerra.Adaxes.Service.exe.Config line 464)

**** @#$$#%W%

Line 464 of the Config file is the Bold above (

Version: 3.7.11926.0

Any assistance would be appreciated.

Thx!

--Joel

by (510 points)
by (510 points)
0

Fixed.

I ended up deleting the sections between mailSettings and restarting the service. I had to reconfigure the Mail Settings.

Please log in or register to answer this question.

Related questions

failed with the following error message: The user "adaxes" isn't assigned to any management roles.

Our adaxes service account is able to create the mailbox when running our create user business rule, but cannot change any settings like disable OWA. What level of security will it need?

asked Apr 6, 2021 by bstone (50 points)
0 votes
1 answer
.NET error in PowerShell using Adaxes 2023.2

I have a PowerShell script that ran fine on my old computer (Windows 10, VSCode, Powershell 7). After changing hardware, moving to Windows 11, and re-installing, the script ... b77a5c561934e089'." .NET 4.8 is installed. Any ideas on how to resolve this error?

asked May 29 by Kirkvanslyke (70 points)
0 votes
1 answer
Failed to Connect to Service Configuration Server

When tryin to add a new server to a current shared configuration, i get a "Failed to Connect to Service Configuration Server", Username or Password wrong. I checked the ... with domain\username and username@domain, both with the same error. Any ideas on that?

asked 4 days ago by roppiffm (170 points)
0 votes
1 answer
Some fields couldn't be loaded. Failed to get the mailbox usage information.

Recently we started getting this error in Adaxes Some fields couldn't be loaded. Failed to get the mailbox usage information. Failed to commit the change on object " ... are correct but the issue persists. This is occuring with Exchange Online only:

asked May 21 by curtisa (350 points)
0 votes
1 answer
Failed to Modify Mailbox rights Group 'Administrators' is not available in the Azure AD Tenant

When attempting to modify a shared mailbox that is in 365 but anchored in on premise AD, I am receiving the following error when trying to add a regular user to ... Builtin Administrators group anywhere, I'm not sure where Adaxes is picking this up from.

asked Jan 17 by curtisa (350 points)
0 votes
1 answer