Adaxes

Some fields couldn't be loaded. Failed to get the mailbox usage information.

0 votes

Recently we started getting this error in Adaxes

Some fields couldn't be loaded. Failed to get the mailbox usage information. Failed to commit the change on object "NAMPR19DG505-db292" because access is denied.

This started about a week ago, in the interim we upgraded to 2025.1 but the issue persists. I reviewed our 365 Permissions and the API permissions are correct but the issue persists. This is occuring with Exchange Online only:

image.png

ago by (350 points)

1 Answer

0 votes
ago by (302k points)

Hello,

Unfortunately, this is a known issue with the Get-MailboxStatistics cmdlet. It is not related to Adaxes. You can check the following article for details: https://easyentra.com/get-mailboxstatistics-failed. At the same time, there is no possibility to force Adaxes to use the latest version of the ExchangeOnlineManagement PowerShell module. The feature will be available in upcoming update for Adaxes 2025.1.

Related questions

0 votes
1 answer
Failed to get mailbox rights. Some or all identity references could not be translated

A service desk user has encountered an error when trying to access shared mailbox delegation. "Send As" is visible however "Full Access" displays red text stating "Failed to get ... error. Any ideas why this is happening and what I can do to rectify it?

asked Nov 11, 2022 by Homelander90 (350 points)
0 votes
1 answer
Failed to get the top level node for the Web Interface.

Hi I've created a new adaxes configuration and limited access to do things based on the 'actions' section: only create, modify, delete contacts are available. Added myself to ... since updating to version 3.16.21408.0. How can I resolve this error? Thanks

asked Oct 4, 2023 by cheezoid (20 points)
0 votes
0 answers
Shared Mailboxes - "The operation couldn't be performed because object 'Identity' couldn't be found on 'DC'.

When trying to manage Shared Mailboxes in the GUI I'm receiving this error, this is after moving the Shared Mailbox to 365, I assume it's because there's no license and ... doesn't work. What is the proper way to handle these mailboxes in Adaxes if possible?

asked Nov 30, 2023 by curtisa (350 points)
0 votes
0 answers
The operation couldn't be performed because object (username) couldn't be found on (domain controller)

Hi, Not worked with Adaxes before and just as I joined company we've had domain migration in place. After migration, whenever we want to access Exchange properties of a user ... works fine across domain..? Any ideas, however basic they may be?? regards Robert

asked Oct 16, 2019 by roberttryba (70 points)
0 votes
1 answer
Failed to Modify Mailbox rights Group 'Administrators' is not available in the Azure AD Tenant

When attempting to modify a shared mailbox that is in 365 but anchored in on premise AD, I am receiving the following error when trying to add a regular user to ... Builtin Administrators group anywhere, I'm not sure where Adaxes is picking this up from.

asked Jan 17 by curtisa (350 points)
3,690 questions
3,375 answers
8,531 comments
549,647 users