0 votes

I just got the help desk portal up and running. But I am having an issue with unlocking accounts in the web ui. I am unable to view all users in AD I can only view 3-4 users. I am have no issues with resetting passwords or disenrolling users. Any idea why this is happening?

Here is what I see:

by (420 points)

1 Answer

0 votes
by (215k points)
selected by
Best answer

Hello,

When you use the Unlock Account home page action, only locked out user accounts are displayed.

0

Ah yes that makes sense. Thanks for the help!

Related questions

0 votes
1 answer

Hello, I am not getting email responses from support because of a technical problem. In the meantime, I figured for I would post here. I am using the new heldesk web ... how the helpdesk interface is configured and what the user's screen looks like: Thanks.

asked Jul 20, 2018 by Jasonmh (540 points)
0 votes
1 answer

We would like to create a ticket in our ticketing system after a user's account is unlocked. I would like to use a business rule to do this so that it happens automatically. I don't see an option for this. I only see "After updating a user:"

asked Feb 4, 2020 by mark.it.admin (1.8k points)
0 votes
1 answer

I have an issue we don't fully understand. We are running Adaxes v2018.2. Last night I logged in to unlock a user account. Under the "User Management" section I clicked " ... been made to any of our accounts. Any suggestions as to where to look next? Thanks.

asked Apr 24, 2019 by mjewison (50 points)
0 votes
1 answer

We just updated this weekend to 2017.2 and wanted to know if there is a why to setup the option to have a locked user text to unlock their account. Maybe using their employeeID or something similar as an identifiable attribute. Please advise.

asked Nov 19, 2017 by willy-wally (3.2k points)
0 votes
1 answer

When allowing Account Unlocking from the Self Password Reset service, is there a way to limit the amount of times that someone can unlock their account before they are ... would be greyed out, or removed altogether). Is something like this possible? Thanks!

asked Jun 18, 2014 by PunkinDonuts (360 points)
2,761 questions
2,495 answers
6,538 comments
1,483,270 users