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We would like to create a ticket in our ticketing system after a user's account is unlocked. I would like to use a business rule to do this so that it happens automatically. I don't see an option for this. I only see "After updating a user:"

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Hello Mark,

Unfortunately, there is no such possibility. User accounts get locked out/unlocked in AD directly without involving Adaxes and thus there is no possibility to trigger a Business Rule on the operation.

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