Adaxes

"The 'userAccountControl' property cannot be found in cache" error.

0 votes

Error occurs when trying to use SSPR from self-service web interface and from the Windows login screen. Has anyone seen this before? I haven't been able to find much, if any information about it. We have SSPR configured exactly how it is laid out here: https://adaxes.com/help/ConfigurePasswordSelfService/

by (40 points)
0

Hello,

The error can occur when calling the Get method for an empty property. For troubleshooting purposes, please, post here or send us (support@adaxes.com) the following details:

by (272k points)
0

Adaxes Error.jpg

This screenshot is when using the SSPR client on the windows login screen, but the same error occurs if I sign into Adaxes self-service and try it that way. I also looked at the logs in the Adaxes admin console and there are zero logs related to this error. I have tried reseting my password multiple times today and nothing has showed in the logs at all.

by (40 points)

1 Answer

0 votes
by (272k points)

Hello,

Thank you for the provided details. The issue occurs because the account specified for your managed domain in Adaxes does not have the required native AD permissions to read the Account Options (LDAP name userAccountControl) property of the user. For information on how to check/change the account for a domain in Adaxes, see https://www.adaxes.com/help/ChangeManagedDomainServiceAccount.

Related questions

0 votes
1 answer
"The 'member' property cannot be found in the cache." Why is the member property empty on a group?

We are attempting to use the member property in a powershell script for all groups. We get this error message on certain groups that are used as "primary". If we set another ... just shows the single member in the group in which the group is not the primary.

asked Feb 19, 2020 by mark.it.admin (2.3k points)
0 votes
1 answer
Fatal Error: Length cannot be less than zero.

When trying to modify a user via web inerface, logged in as administrator, after selectin user, clicking on it i receive the following error: Fatal Error Length cannot be less than zero. Parameter name: length. Can you help me? Thanks, Claudio

asked Sep 3, 2012 by Claudio (20 points)
0 votes
0 answers
Shared Mailboxes - "The operation couldn't be performed because object 'Identity' couldn't be found on 'DC'.

When trying to manage Shared Mailboxes in the GUI I'm receiving this error, this is after moving the Shared Mailbox to 365, I assume it's because there's no license and ... doesn't work. What is the proper way to handle these mailboxes in Adaxes if possible?

asked Nov 30, 2023 by curtisa (210 points)
0 votes
1 answer
How to create a custom pattern whose value can be found by searching the active directory

I want to make a custom field in which you can select a person from the active directory, is this possible? For example, as in the field manager

asked Nov 18, 2022 by Alvares (100 points)
0 votes
0 answers
The operation couldn't be performed because object (username) couldn't be found on (domain controller)

Hi, Not worked with Adaxes before and just as I joined company we've had domain migration in place. After migration, whenever we want to access Exchange properties of a user ... works fine across domain..? Any ideas, however basic they may be?? regards Robert

asked Oct 16, 2019 by roberttryba (70 points)
3,346 questions
3,047 answers
7,782 comments
544,982 users