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the user account is a generic account users login but after some minutes the account will lock as if they have entered an incorrect password three times we have to unclock it all the time

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Hello,

Adaxes itself does not lock accounts out. It can only be done in AD when a certain number of failed logon attempts is performed. You can check AD logs to see the details including the logon attempts and where they come from.

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Thank you.

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