Installation Error

Question

Hi there,

I can't seem to install the latest Adaxes client - an error appears - Error writing to file: Newtonsoft.Json.dll

I've tried running the installer with admin rights but the same thing happens.

Could you suggest anyway I can resolve this?

Thanks,

Henry

Comments

Hello Henry,

Please, install Adaxes with detailed logging and send us the log file. To do this:

1. Start installation using the following command (e.g. in Windows command prompt):

    msiexec /i C:\Installs\adaxes.msi /lvx C:\Logs\adaxeslog.txt 

   where:

   • ​C:\Installs\adaxes.msi​ - the full path to the Adaxes installation package.
   • C:\Logs\adaxeslog.txt - the full path to the log file generated during the installation.

2. Proceed with installation until you face the error.

3. Send the generated installation log file to us (support@adaxes.com).