0 votes

We use TOPdesk as our ITSM solution. Several departments are able to create new users. When a create user task fails we would like to receive the alert as the Adaxes Administrators. What we would like to do is: or check the logfile every x minutes and when a error or warning is created fire a topdesk api powershell script to create an alert, or when an alert, error or warning is triggered we would like Adaxes to sent out the incident to our TOPdesk.

Is there a solution for this?

by (50 points)

1 Answer

0 votes
by (292k points)

Hello,

It can be done using a business rule triggering After creating a user. If the operation fails the rule will execute your script. The business rule will look like the following: image.png

0

This is for failed or suspended. Is this also for warnings?

0

Hello,

This is only for failed. Suspended is dedicated to operations submitted for approval so there is no need to do anything in this case.

0

So no option for Warnings. Is a warning step a failed step in business rules?

0

Hello,

The condition is met only if the operation itself fails. It does not depend on the actual reason.

Related questions

0 votes
1 answer

I would like users to use Adaxes to add themselves or others to a group, but instead of it just working, it has to go thru an approval process and be approved by the group owner before they are added. Thanks!

asked Jun 30, 2021 by RayBilyk (240 points)
0 votes
1 answer

Is there any way to add a warning message when someone tries to add a group member that already is member? Checked config but found nothing related. Added a new member that ... the group and there is no warning, and the logs show that the task was completed.

asked Jul 9 by lramirez (20 points)
0 votes
1 answer

I am attempting to run a command using powershell. The command is using Google Apps Manager (GAM). Whenever the command runs and is successful, Powershell reports that it has ... . The issue lies with the software I am using and how it works with Powershell.

asked Nov 12, 2014 by mobosys (290 points)
0 votes
0 answers

Hi All, I have setup an action to cancel all meetings in outlook when a user is leaving. We use Exchange online but I'm getting an error 'The operation is supported by Exchange online and Exchange versions starting from 2019' I cant see where you specify.

asked Sep 6 by DarrenFisk (60 points)
0 votes
1 answer

Hi. I would like to know if there is way to send an email to HR once an account has been created or terminated by IT. The email should have the name of the user and there office location. Is this possible to be done?

asked Feb 7, 2020 by Satrai8 (20 points)
3,569 questions
3,259 answers
8,275 comments
547,987 users