0 votes

Hey Everyone,

As of Thursday last week (8/31), we have been unable to connect to our Office 365 Tenant through Adaxes. I'm attaching the error we are receiving when I attempt to re-enter our Tenant administrator credentials.

I have verified the credentials are active, and I can login to our tenant via a web browser and they authenticate fine. I am unable to reach the IP listed in the error while on our network or off network (157.56.55.77:443).

Is anyone else having problems with this?

by (490 points)
0

Hello Ben,

For troubleshooting purposes, enable tracing of commands sent to Exchange Servers, reproduce the error and post here or send us the log file. For information on how to do that, see the following help article: http://www.adaxes.com/help/?HowDoI.Perf ... uests.html.

0

Thanks for the fast reply. I'm making this change and rebooting the service tonight. More information after that.

Thanks,

Ben

1 Answer

0 votes
by (390 points)
selected by
Best answer

I had received the same error message. I was able to resolve this though.

Make sure that the admin account you are using for the Office 365 tenant is not in the Unmanaged Users, the ones that are setup as restricted users to prevent them from using licenses.

Once I had removed the account from there, re-entered the password in the Admin Tenant field, it synced right away.

Related questions

0 votes
1 answer

I am trying to configure Adaxes to talk to my O365 Tenant. Following the guide here - https://www.adaxes.com/tutorials_Active ... ice365.htm - I am getting stuck on the ... the same rights that I have set on the service account) Is anybody able to help?

asked Jun 13, 2019 by lucaswhizz (50 points)
0 votes
1 answer

We are receiving the error: Could not load file or assembly 'file:///C:\\Windows\\system32\\WindowsPowerShell\\v1.0\\Modules\\MSOnline\\Microsoft.Online.Administration. ... Powershell 4.0, have the latest prereqs and restarted the service twice. PLease advise.

asked Jun 6, 2017 by willy-wally (3.2k points)
0 votes
1 answer

I have followed the instructions but still cannot seem to connect to Azure AD. If I install the latest Azure AD powershell module I can connect via powershell. As soon as I ... version described in the HOW-TO I get that it threw an exception. Please advise.

asked Apr 3, 2017 by cyspry (480 points)
0 votes
1 answer

We are receiving the following error when we attempt to add an Office 365 tenant into Adaxes. I'm able to log in fine via the powershell module. Here are the following ... of each of these, but receive the same results. Any help would be greatly appreciated!

asked Mar 2, 2017 by jhair (520 points)
0 votes
1 answer

Invalid Crednetials: "Unexpected character encountered while parsing value: <.Path",line 0 position 0."

asked Jun 5 by ZoomGhost (280 points)
3,574 questions
3,263 answers
8,282 comments
548,006 users