Adaxes Service Account

Question

I changed a password on my Domain Admin account yesterday, I come in today and my HelpDesk is reporting the Adaxes interface is reporting an error, "The Username and or password are incorrect." So to fix it, I changed my Domain Admin account back to what it was, and Adaxes was fine again.

So, I guess I used my Domain Admin account as the Adaxes Service Account? Can I verify this, or do I need to just reinstall the service?

And when I reinstall the service, I'll put it on a dedicated account with the proper permissions. To reinstall the Adaxes Service Account, do I run the MSI, and then remove the Adaxes Service Account, then go back and install it?

Answer 1

Hello,

So, I guess I used my Domain Admin account as the Adaxes Service Account?

Yes, this looks to be the case.

Can I verify this, or do I need to just reinstall the service?

To check the Adaxes service account (specified during Adaxes installation):

1. On the computer where Adaxes service is installed, open Windows Start menu.
2. Type Services and press Enter.
3. Right-click the Softerra Adaxes Service and click Properties in the context menu.
   
4. Activate the Log On tab.
5. The username of the Adaxes service account will be displayed in the This account field.
   
6. When you change the account password in Active Directory, you need to enter the new password in the Password and Confirm Password fields and restart the service. No need to re-install Adaxes.

To reinstall the Adaxes Service Account, do I run the MSI, and then remove the Adaxes Service Account, then go back and install it?

If you need to change the Adaxes service account, you will need to do a full re-install of Adaxes and specify the required account during installation.