Adaxes

Email Failures

0 votes

I'm having occasional email failures, when sending emails as part of a business rule. About 90% are going through fine, but the other 10% are failing. I created a custom command with the same email, and if I manually fire that off for the user it will go through. I checked my email server logs, but I don't see the email coming through. Are there additional logs somewhere that will tell me more?

by (920 points)
0

Hello Ryan,

Take a look at Adaxes Event Log for any errors and/or warnings that may be related to the issue. For information on how to view it, see the following help article: http://www.adaxes.com/help/?ServiceAdmi ... ntLog.html.

by (216k points)
0

There are two errors reported. Please see below

Log Name:      Adaxes
Source:        Adaxes Service
Date:          4/8/2014 10:46:29 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Adaxes.domain.com
Description:
Softerra.Adaxes.CommandPipeline.CommandProcessingException: The following command threw an exception while being executed: Send e-mail notification (Password Change Notification). ---> System.Net.Mail.SmtpException: Failure sending mail. ---> System.IO.IOException: Unable to read data from the transport connection: net_io_connectionclosed.
   at System.Net.Mail.SmtpReplyReaderFactory.ProcessRead(Byte[] buffer, Int32 offset, Int32 read, Boolean readLine)
   at System.Net.Mail.SmtpReplyReaderFactory.ReadLines(SmtpReplyReader caller, Boolean oneLine)
   at System.Net.Mail.SmtpReplyReaderFactory.ReadLine(SmtpReplyReader caller)
   at System.Net.Mail.CheckCommand.Send(SmtpConnection conn, String& response)
   at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception)
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   --- End of inner exception stack trace ---
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at #vh.#so.Send(String toAddress, String subject, String textBody, String htmlBody, String fromAddress, String cc, String bcc)
   at Softerra.Adaxes.CommandPipeline.Actions.SendMailNotificationAction.ExecuteAction(IAdmTop targetObject)
   at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(IAdmTop targetObjectArg)
   at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(ICommand command)
   --- End of inner exception stack trace ---
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Adaxes Service" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-08T14:46:29.000000000Z" />
    <EventRecordID>2076566</EventRecordID>
    <Channel>Adaxes</Channel>
    <Computer>Adaxes.domain.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Softerra.Adaxes.CommandPipeline.CommandProcessingException: The following command threw an exception while being executed: Send e-mail notification (Password Change Notification). ---> System.Net.Mail.SmtpException: Failure sending mail. ---> System.IO.IOException: Unable to read data from the transport connection: net_io_connectionclosed.
   at System.Net.Mail.SmtpReplyReaderFactory.ProcessRead(Byte[] buffer, Int32 offset, Int32 read, Boolean readLine)
   at System.Net.Mail.SmtpReplyReaderFactory.ReadLines(SmtpReplyReader caller, Boolean oneLine)
   at System.Net.Mail.SmtpReplyReaderFactory.ReadLine(SmtpReplyReader caller)
   at System.Net.Mail.CheckCommand.Send(SmtpConnection conn, String& response)
   at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception)
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   --- End of inner exception stack trace ---
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at #vh.#so.Send(String toAddress, String subject, String textBody, String htmlBody, String fromAddress, String cc, String bcc)
   at Softerra.Adaxes.CommandPipeline.Actions.SendMailNotificationAction.ExecuteAction(IAdmTop targetObject)
   at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(IAdmTop targetObjectArg)
   at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(ICommand command)
   --- End of inner exception stack trace ---</Data>
  </EventData>
</Event>
Log Name:      Adaxes
Source:        Adaxes Web UI
Date:          4/8/2014 10:47:56 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Adaxes.domain.com
Description:
Softerra.Adaxes.Web.Common.FatalErrorException: An unhandled exception occured (for details, see messages below). ---> Softerra.Adaxes.Web.Common.FatalErrorException: Please enable cookies
   at Softerra.Adaxes.Web.UI.Common.Pages.PageBase.EnsureBrowseIsCompatible()
   at Softerra.Adaxes.Web.UI.Common.Pages.PageBase.OnInit(EventArgs e)
   at Softerra.Adaxes.Web.UI.Common.Pages.ViewPageBase.OnInit(EventArgs e)
   at Softerra.Adaxes.Web.UI.SignInPage.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   --- End of inner exception stack trace ---
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Adaxes Web UI" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-08T14:47:56.000000000Z" />
    <EventRecordID>2076567</EventRecordID>
    <Channel>Adaxes</Channel>
    <Computer>Adaxes.domain.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Softerra.Adaxes.Web.Common.FatalErrorException: An unhandled exception occured (for details, see messages below). ---> Softerra.Adaxes.Web.Common.FatalErrorException: Please enable cookies
   at Softerra.Adaxes.Web.UI.Common.Pages.PageBase.EnsureBrowseIsCompatible()
   at Softerra.Adaxes.Web.UI.Common.Pages.PageBase.OnInit(EventArgs e)
   at Softerra.Adaxes.Web.UI.Common.Pages.ViewPageBase.OnInit(EventArgs e)
   at Softerra.Adaxes.Web.UI.SignInPage.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   --- End of inner exception stack trace ---</Data>
  </EventData>
</Event>
by (920 points)

1 Answer

0 votes
by (216k points)

Ryan,

To send emails, we use the standard .NET send mailer provided by Windows, and the error is returned by the mailer. As far as we managed to dig from the available information, the issue can be that you are simply sending emails too often.

0

Thanks for taking a look. If you could add this as something to be improved in the future I'd appreciate it. I'm using this for a password change notification email, and of course we have a lot of users going through the process right away, so maybe a few bursts of 5-10 emails within a minute or two, but nothing too crazy. For now I'm just watching the log, and manually triggering emails for any that fail initially.

Ryan

by (920 points)
0

Ryan,

Thanks for the suggestion!

By the way, how is the password change triggered? Do you users do it manually or is it some kind of a Scheduled Task, Custom Command or something like that?

by (216k points)
0

Our users are doing the password change manually through the web interface. We are a K-12 school district and our users are spread across multiple operating systems, so forcing a password change through the built-in AD tools isn't ideal as it can't touch all users. Once a year, we send a mass email instructing staff to change their password, and now with Adaxes we're pointing them to the self service web interface. So far it's working really well!

by (920 points)

Related questions

0 votes
1 answer
Alerts for Schedule Task Failures

Hey, We've ran into a few issues recently where we ran out of Office Licenses without our knowledge and when that happens it causes a lot of our automation around this ... , so is that something we can easily configure on our scheduled tasks? Thank you, Ben

asked Mar 27, 2017 by Ben.Burrell (490 points)
0 votes
1 answer
Failures creating AD groups.

Hi, I have a business rule that creates new groups and shared folders that has failed at least twice over the past weeks. Screenshot attached from the GUI. Can you ... file that would have dates/times etc so I can troubleshoot more effectively please? John.

asked Oct 12, 2015 by bistromath (840 points)
0 votes
1 answer
Can I schedule export of all AD users with all their email address to Excel spreadsheet

Hello, I'm wondering if it's possible to export a list of all users in AD along with their email addresses to an Excel spreadsheet and then schedule that export to append ... address that wasn't previously used. Please let me know if this is possible. Thanks!

asked Apr 11 by sjjb2024 (60 points)
0 votes
1 answer
How to create default user email address

The default pattern format we need should be :First letter of User firstname concatinated to user lastname and pd.sandiego.gov as in jdoe@pd.sandiego.gov

asked Jan 23 by hhsmith (40 points)
0 votes
1 answer
Approval Notification Email and Flow

Hello team, I created this custom command and action The manager is not notified by email about a new approval, only visible in portal Once the Manager approves it, the whole ... can I build a flow of two approvers? First manager, then owner of target group

asked Oct 20, 2023 by wintec01 (1.1k points)
3,346 questions
3,047 answers
7,782 comments
544,982 users