Email Failures

I'm having occasional email failures, when sending emails as part of a business rule. About 90% are going through fine, but the other 10% are failing. I created a custom command with the same email, and if I manually fire that off for the user it will go through. I checked my email server logs, but I don't see the email coming through. Are there additional logs somewhere that will tell me more?

by (920 points)
by (216k points)
0

Hello Ryan,

Take a look at Adaxes Event Log for any errors and/or warnings that may be related to the issue. For information on how to view it, see the following help article: http://www.adaxes.com/help/?ServiceAdmi ... ntLog.html.

by (920 points)
0

There are two errors reported. Please see below

Log Name:      Adaxes
Source:        Adaxes Service
Date:          4/8/2014 10:46:29 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Adaxes.domain.com
Description:
Softerra.Adaxes.CommandPipeline.CommandProcessingException: The following command threw an exception while being executed: Send e-mail notification (Password Change Notification). ---> System.Net.Mail.SmtpException: Failure sending mail. ---> System.IO.IOException: Unable to read data from the transport connection: net_io_connectionclosed.
   at System.Net.Mail.SmtpReplyReaderFactory.ProcessRead(Byte[] buffer, Int32 offset, Int32 read, Boolean readLine)
   at System.Net.Mail.SmtpReplyReaderFactory.ReadLines(SmtpReplyReader caller, Boolean oneLine)
   at System.Net.Mail.SmtpReplyReaderFactory.ReadLine(SmtpReplyReader caller)
   at System.Net.Mail.CheckCommand.Send(SmtpConnection conn, String& response)
   at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception)
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   --- End of inner exception stack trace ---
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at #vh.#so.Send(String toAddress, String subject, String textBody, String htmlBody, String fromAddress, String cc, String bcc)
   at Softerra.Adaxes.CommandPipeline.Actions.SendMailNotificationAction.ExecuteAction(IAdmTop targetObject)
   at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(IAdmTop targetObjectArg)
   at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(ICommand command)
   --- End of inner exception stack trace ---
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Adaxes Service" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-08T14:46:29.000000000Z" />
    <EventRecordID>2076566</EventRecordID>
    <Channel>Adaxes</Channel>
    <Computer>Adaxes.domain.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Softerra.Adaxes.CommandPipeline.CommandProcessingException: The following command threw an exception while being executed: Send e-mail notification (Password Change Notification). ---> System.Net.Mail.SmtpException: Failure sending mail. ---> System.IO.IOException: Unable to read data from the transport connection: net_io_connectionclosed.
   at System.Net.Mail.SmtpReplyReaderFactory.ProcessRead(Byte[] buffer, Int32 offset, Int32 read, Boolean readLine)
   at System.Net.Mail.SmtpReplyReaderFactory.ReadLines(SmtpReplyReader caller, Boolean oneLine)
   at System.Net.Mail.SmtpReplyReaderFactory.ReadLine(SmtpReplyReader caller)
   at System.Net.Mail.CheckCommand.Send(SmtpConnection conn, String& response)
   at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception)
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   --- End of inner exception stack trace ---
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at #vh.#so.Send(String toAddress, String subject, String textBody, String htmlBody, String fromAddress, String cc, String bcc)
   at Softerra.Adaxes.CommandPipeline.Actions.SendMailNotificationAction.ExecuteAction(IAdmTop targetObject)
   at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(IAdmTop targetObjectArg)
   at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(ICommand command)
   --- End of inner exception stack trace ---</Data>
  </EventData>
</Event>
Log Name:      Adaxes
Source:        Adaxes Web UI
Date:          4/8/2014 10:47:56 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Adaxes.domain.com
Description:
Softerra.Adaxes.Web.Common.FatalErrorException: An unhandled exception occured (for details, see messages below). ---> Softerra.Adaxes.Web.Common.FatalErrorException: Please enable cookies
   at Softerra.Adaxes.Web.UI.Common.Pages.PageBase.EnsureBrowseIsCompatible()
   at Softerra.Adaxes.Web.UI.Common.Pages.PageBase.OnInit(EventArgs e)
   at Softerra.Adaxes.Web.UI.Common.Pages.ViewPageBase.OnInit(EventArgs e)
   at Softerra.Adaxes.Web.UI.SignInPage.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   --- End of inner exception stack trace ---
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Adaxes Web UI" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-08T14:47:56.000000000Z" />
    <EventRecordID>2076567</EventRecordID>
    <Channel>Adaxes</Channel>
    <Computer>Adaxes.domain.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Softerra.Adaxes.Web.Common.FatalErrorException: An unhandled exception occured (for details, see messages below). ---> Softerra.Adaxes.Web.Common.FatalErrorException: Please enable cookies
   at Softerra.Adaxes.Web.UI.Common.Pages.PageBase.EnsureBrowseIsCompatible()
   at Softerra.Adaxes.Web.UI.Common.Pages.PageBase.OnInit(EventArgs e)
   at Softerra.Adaxes.Web.UI.Common.Pages.ViewPageBase.OnInit(EventArgs e)
   at Softerra.Adaxes.Web.UI.SignInPage.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   --- End of inner exception stack trace ---</Data>
  </EventData>
</Event>

1 Answer

by (216k points)
0 votes

Ryan,

To send emails, we use the standard .NET send mailer provided by Windows, and the error is returned by the mailer. As far as we managed to dig from the available information, the issue can be that you are simply sending emails too often.

by (920 points)
0

Thanks for taking a look. If you could add this as something to be improved in the future I'd appreciate it. I'm using this for a password change notification email, and of course we have a lot of users going through the process right away, so maybe a few bursts of 5-10 emails within a minute or two, but nothing too crazy. For now I'm just watching the log, and manually triggering emails for any that fail initially.

Ryan

by (216k points)
0

Ryan,

Thanks for the suggestion!

By the way, how is the password change triggered? Do you users do it manually or is it some kind of a Scheduled Task, Custom Command or something like that?

by (920 points)
0

Our users are doing the password change manually through the web interface. We are a K-12 school district and our users are spread across multiple operating systems, so forcing a password change through the built-in AD tools isn't ideal as it can't touch all users. Once a year, we send a mass email instructing staff to change their password, and now with Adaxes we're pointing them to the self service web interface. So far it's working really well!

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