When we copy a user to create a new user within Adaxes. The new user is not able to outlook client. The error message is "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." If you create the user as a new user, Outlook 2013 client works fine. Adaxes uses the "after user creation" business rule to create the exchange accounts in both situations.
What might be causing this issue?