Below you will find answers to the most frequently asked questions on Adaxes evaluation, licensing & pricing models, purchase options, and maintenance policy.
You can evaluate Adaxes for free during a 30-day trial period. The evaluation license is a fully functional version of Adaxes, no license key is required. What you're using during your evaluation is what you're getting when you buy the licensed product.
You can choose between a In-Browser Demo available on the website and personalized webex presentation with our tech specialist.
Adaxes In-Browser Demo is a web-based remote desktop session. It allows you to try Adaxes right in your web browser. No additional software to download and install, no testing environment to set up.
Webex demo is available upon request. Our host will guide you through the product’s features and capabilities and will answer all your questions at the end. To get a webex demo scheduled, please email .
Adaxes is licensed in packages based on the number of enabled and not expired user accounts in Active Directory domain(s). Here is the tip on how to check the number of user accounts for licensing purposes and how to disable unnecessary ones.
All Adaxes licenses are perpetual.
All Adaxes users can increase the number of user accounts covered by their license at any time. Upgrade to more user accounts is possible within available packages. The cost of such upgrade is calculated as the price difference between two licenses, plus maintenance for the new license based on current maintenance credit.
There is an Unlimited license option for Adaxes. This license type has no restrictions on the number of enabled user accounts managed by Adaxes. To get a quote for the Unlimited package, please email .
Adaxes is sold in packages based on the number of enabled and not expired user accounts in your Active Directory domain(s). Current pricing information and available packages can be found on the Licensing & Pricing page. You are also welcome to email with any questions or requests.
All educational, government, and non-profit organizations are eligible for a special discount on all product purchases. This discount is available for direct purchases from Softerra only.
We also provide a 5% discount on each pre-paid year of Annual Maintenance and Support (up to 5 years).
Softerra provides three options to purchase Adaxes. You can buy the product online, submit a Purchase Order, or purchase from one of our resellers.
A formal quote can be downloaded here.
Our payment terms are Net 30. It means that Licensee shall make all payments in full within thirty (30) days from the date of the applicable invoice.
Adaxes is covered by a 30 day money-back guarantee. All refunds are deemed appropriate in the following cases:
A refund procedure is carried out as follows:
Products purchased through resellers must be returned to the place of purchase.
Adaxes is shipped via email. To ensure timely delivery, please provide a valid "ship to" e-mail when submitting your PO or placing an order online.
If you choose to submit a Purchase Order, you will receive your license key within 48 hours upon receipt of the PO (Mon-Fri).
If you choose to purchase online, it will take 24 hours for your order to be processed and shipped.
Orders placed on Saturdays, Sundays, or holidays will be shipped on the next business day. If you have not received your product within two days upon placing your order, please email with your online sale number or PO number.
Orders placed through resellers will be shipped within the time frame specified in the applicable ordering document.
Our support team helps Adaxes users with installation and implementation remotely. Our support engineers respond within 24 hours on business days, or answer your questions online via the Online Support chat available on the website.
If you require onsite presence or would like a specialist to come to your office to install and setup the product, please feel free to reach out to one of our consultants.
Product training is provided by our consultants. Consultants may also help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, offer performance advices and any other professional services.
Our motto is "to make the complex simple". To get Adaxes up & running, you will only have to configure it once in a right way - after that, it will require no further effort.
Adaxes users can choose between two support programs: Standard and Premium. Premium support includes a 24-hour guaranteed response during business days, personal support account manager and priority case handling, and comes with the purchase of Annual Maintenance and Support.
Annual Maintenance and Support (AMS) is a support service that allows you to receive new Adaxes versions released during the term of your AMS coverage (365 days) at no additional cost. Besides, you will be assigned a personal support account manager, your requests will be handled before any of the same submitted by Standard support receiving users, and you are sure to get our response within 24 hours on business days.
Annual Maintenance and Support can be assigned to licenses of a current version only.
If your Adaxes license is no longer current or your AMS subscription expired more than thirty (30) days prior to the new version being released, an upgrade fee is required to get the service assigned or reinstated.
Update is an enhancement to the existing Adaxes version that includes improvements and bug fixes based on the community feedback. Updates are provided free of charge.
Upgrade is a major new functional release that requires an upgrade fee. Owners of valid Annual Maintenance and Support (AMS) receive upgrades at no additional cost during the term of their AMS coverage.