Is this just a permissions issue or is there something else going on?
No, the issue is not related to permissions granted to the user.
Probably, you restarted Adaxes service while Administration Console was launched on your client computer. Also, connection could be closed if Administration Console was not restarted for a long time. To remedy the issue, you need to refresh connection to Adaxes service. To do so:
- In the Console Tree, select the Adaxes service node.
- Press F5.