2025.1 Update - Adaxes Service Wont Start After Updating

Question

We followed the upgrade instructions here: Adaxes Installation Guide We upgraded from 2023.2 to 2025.1 in a Single Server Configuration. -Backed up our configuration using the backup tool provided in the Backu up/restore configuration guide. -Unisntalled the old version of Adaxes. In our case, it was 2023.2 -Installed 2025.1 -Restored the configuration

Thats as far as we get before the Softerra Adaxes service on the server just stops. We are able to start it again but then after a few minutes, it stops again and the application is no longer usable; we have to revert to our snapshot with 2023.2 on it. I have some error logs of the server with 2025.2 on it that we saved before having to revert back that I can provide.

Comments

Hello,

For troubleshooting purposes, please, send us (support@adaxes.com) a copy of the Adaxes Event Log in EVTX format. For information on how to view the log, have a look at the following help article: https://www.adaxes.com/help/ServiceEventLog.

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FYI that we are observing this also in our multi-server deployment. A fresh install without using a shared configuration works (installation completes) so the error appears to be related to restoring the configuration.

If helpful for troubleshooting, we are upgrading from the latest version of 2023.2 (3.16.23410.0).

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Hello,

To find out the root cause of the issue, we need to check your Adaxes event log. Please, email a full copy of the log to us at support@adaxes.com. For information on how to view the log, have a look at the following help article: https://www.adaxes.com/help/ServiceEventLog.