Default domain isn't available, users need to click sign in options then the key icon to login to our domain

After installing the self-service client MSI, at the Windows login screen, when clicking other user, the default domain isn't available, users need to click sign in options then the key icon to login to our domain When I uninstall the self-service client, the domain for other user is immediately available. I've even updated a GPO to add our default login domain and this is applied but with Self-Service client installed not showing by default.

by (20 points)
by (308k points)
0

Hello Melissa,

To help us troubleshoot the issue, please, provide a screenshot of the Multi-server environment dialog. The dialog displays how many Adaxes services you have and what their versions are. For information on how to view it, see https://www.adaxes.com/help/MultiServerEnvironment. You can post the screenshot here or send to us at support@adaxes.com.

Also, please, specify whether the computer in question is joined to an on-premises AD domain or Microsoft Entra.

by (20 points)
0

We have the services just running on one server. Our computers are hybrid joined. image.png

by (308k points)
0

Hello Melissa,

Our computers are hybrid joined.

What exactly do you mean by hybrid joined?

We have the services just running on one server.

You are using an old version of Adaxes that has known issues. To eliminate the influence of the issues, please, upgrade to the latest version of Adaxes. You can download it here.

Upgrade instructions

What’s New

by (20 points)
0

Hello,

I have now updated to the latest version, and this did resolve the security question answer mismatch bug, however, when at the Windows login screen and selecting other user, the domain is still not available. End users need to click sign-in options then the key icon which is not typical behavior. Only happened when the Adaxes self-service agent was installed.

by (308k points)
0

Hello Melissa,

Could you, please, post here or send us (support@adaxes.com) screenshots of the steps in question?

Also, please, specify whether you are using the latest version of the Self-service client. You can see it in Windows Programs and Features. The latest version is 1.3.7810.

Finally, please, specify whether any third-party credential provider

Please log in or register to answer this question.

Related questions

We're having trouble allowing our helpdesk to add users located in one domain to groups located in another domain

They can navigate to both the user or the group within the ADAXES web interface without issue. They can then either Add to Group or Add Member but the resulting ... something to the web interface which prevents changing the lookup domain. Any ideas? Thanks!

asked Apr 9, 2020 by VTPatsFan (610 points)
0 votes
1 answer
What are the options when a script need permissions on multiple subdomains and root domain

Hi, Situation: Imagine we have a forest consisting of 3 domains (1 root domain and 2 sub domains) in a single forest At the moment we installed Adaxes service in the root domain ... "enterprise admins" group (We wouldn't want to do that...) Any other ideas?

asked Apr 10, 2025 by dper (40 points)
0 votes
1 answer
How do I redirect the default web site to the Common Sign In page?

This can be setup using the HTTP Redirect option in IIS: On the computer where Adaxes Web Interface is installed, launch Internet Information Services (IIS) Manager. In the Connections ... (301). In the Actions pane on the right, click Apply. Restart IIS.

asked Oct 30, 2019 by Adaxes (630 points)
+2 votes
0 answers
Entra users(2nd Domain) are searchable, but can't be managed in web UI as Entra AD isn't shown as a managed domain.

In 2025.1 on the web interface, Entra AD no longer appears as a managed domain, though our local AD still functions correctly. Entra users can still be found via search, but ... Entra AD Please also note this was working before the update to 2025.1 from 2023.2

asked Apr 15, 2025 by Biagi_IT (20 points)
0 votes
1 answer
Adaxes unable to talk with our domain after upgrade to the newest Adaxes version?

I tried two times to update our perfectly working Adaxes instance (2022.1) to the newest version. Update process doesn't show any errors. Same applies for restore of ... service is running fine, so there is clearly some problem with permissions/access. Thanks!

asked Jan 22, 2023 by KIT (1.1k points)
0 votes
1 answer