Default domain isn't available, users need to click sign in options then the key icon to login to our domain

After installing the self-service client MSI, at the Windows login screen, when clicking other user, the default domain isn't available, users need to click sign in options then the key icon to login to our domain When I uninstall the self-service client, the domain for other user is immediately available. I've even updated a GPO to add our default login domain and this is applied but with Self-Service client installed not showing by default.

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Hello Melissa,

To help us troubleshoot the issue, please, provide a screenshot of the Multi-server environment dialog. The dialog displays how many Adaxes services you have and what their versions are. For information on how to view it, see https://www.adaxes.com/help/MultiServerEnvironment. You can post the screenshot here or send to us at support@adaxes.com.

Also, please, specify whether the computer in question is joined to an on-premises AD domain or Microsoft Entra.

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