Mail Setting Error

Question

I am getting the below error when modifying user accounts and mail settings.

"Failed to fetch the service mail settings.
Failed to decrypt using provider 'CurrentUserDataProtectionProvider'. Error message from the provider: Key not valid for use in specific state."

Any help would be helpful.

Answer 1

Hello Jason,

The issue occurs because Adaxes service cannot read service mail settings that were saved with old credentials. To remedy the issue:

1. Open Softerra.Adaxes.Service.exe.Config file in a text editor. The file is located in the folder where Adaxes service is installed, which is C:\Program Files\Softerra\Adaxes 3\Service by default.

2. Navigate to the XML element:

    <!-- Mail settings -->
    <mailSettings configProtectionProvider="CurrentUserDataProtectionProvider">
        <EncryptedData>
              <CipherData>
                  <CipherValue> ... </CipherValue>
              </CipherData>
        </EncryptedData>
    </mailSettings>

3. Replace the whole mailSettings element with the following:

    <!-- Mail settings -->
    <mailSettings xmlns="http://softerra.com/adaxes/config" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://softerra.com/adaxes/config Adaxes.Config.xsd" xsi:type="MailSettingsSection">
    </mailSettings>

4. Save the file.

5. Restart Adaxes service.

6. Configure outgoing mail settings for the service. For details, have a look at the following help article: http://www.adaxes.com/help/?HowDoI.Mana ... tings.html.

Comments

That did the trick. Thank you