O365 authentication issues

Hi all,

Since few days, we're facing regularly connection issue between our O365 tenant and Adaxes.
A simple restart of the Adaxes service solve the issue, for some days.

Below an error from Adaxes event log

Softerra.Adaxes.CommandPipeline.CommandProcessingException: The following command threw an exception while being executed: Activate an Office 365 account for 'CROWLEY, Keren (eu.loi.net\EU99-Stores\Locations\United Kingdom\Users)': set Location to 'GB', enable Office 365 Enterprise E3. ---> Softerra.Adaxes.Adsi.DirectoryComException (0x80072035): Failed to create an Office 365 account. An error occurred during authentication. Please retry your operation. If this problem persists, contact Technical Support.
at #5.#Fb.#x3(AdmO365AccountProperties accountProperties, #7 propertyAccessor)
at #5.#Fb.#r3(AdmO365AccountProperties accountProperties, #7 propertyAccessor)
at #5.#Jb.WriteProperties(WritePropertiesContext context, AdmSerializablePropertyList propertyList)
at #5.#Jb.WriteProperties(WritePropertiesContext context)
at Softerra.Adaxes.Adsi.AdmObject.ModifyObject(WritePropertiesContext writePropertiesContext)
at Softerra.Adaxes.Adsi.AdmObject.SetInfoEx(Object props)
at Softerra.Adaxes.CommandPipeline.Actions.SetPropertiesAction.ExecuteAction(IAdmTop targetObject, AdmPropertyList propertyListCopy)
at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(IAdmTop targetObjectArg)
at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(ICommand command)
--- End of inner exception stack trace ---

Thanks in advance for your help

Kind regards

by (740 points)

1 Answer

by (216k points)
Best answer
0 votes

Hello,

It is a well-known issue that occurs because authentication in Office 365 fails. We've already implemented a workaround for it and will release a minor update to Adaxes 2014.1 that will fix the issue within the nearest few days. For now, to resolve the issue, you can restart Adaxes service.

by (740 points)
0

Hi Guys,

Thanks for your reply.
We'll try to live with that until you release the update :lol:
The "patch" will be available in Download section ?

Regards

by (216k points)
0

Hello,

Actually, the minor update will be released very soon. Probably, at the beginning of the next week. It will not be just a 'patch', but a new version of Adaxes that will be available at the following page: http://www.adaxes.com/download_direct.htm, where you can always find the latest version of Adaxes. Also, have a look at the Upgrade Procedure, which remains the same no matter whether you upgrade to a minor update or a major version.

by (740 points)
0

Hello guys,

Any news on release date please ?

thanks in advance

King regards

by (216k points)
0

Hello,

The issue has been fixed in Update 3 to Adaxes 2014.1. You can download the latest release here.

Upgrade instructions

Complete list of bug fixes and minor improvements in the Minor Update

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