0 votes

Hi all,

Since few days, we're facing regularly connection issue between our O365 tenant and Adaxes.
A simple restart of the Adaxes service solve the issue, for some days.

Below an error from Adaxes event log

Softerra.Adaxes.CommandPipeline.CommandProcessingException: The following command threw an exception while being executed: Activate an Office 365 account for 'CROWLEY, Keren (eu.loi.net\EU99-Stores\Locations\United Kingdom\Users)': set Location to 'GB', enable Office 365 Enterprise E3. ---> Softerra.Adaxes.Adsi.DirectoryComException (0x80072035): Failed to create an Office 365 account. An error occurred during authentication. Please retry your operation. If this problem persists, contact Technical Support.
at #5.#Fb.#x3(AdmO365AccountProperties accountProperties, #7 propertyAccessor)
at #5.#Fb.#r3(AdmO365AccountProperties accountProperties, #7 propertyAccessor)
at #5.#Jb.WriteProperties(WritePropertiesContext context, AdmSerializablePropertyList propertyList)
at #5.#Jb.WriteProperties(WritePropertiesContext context)
at Softerra.Adaxes.Adsi.AdmObject.ModifyObject(WritePropertiesContext writePropertiesContext)
at Softerra.Adaxes.Adsi.AdmObject.SetInfoEx(Object props)
at Softerra.Adaxes.CommandPipeline.Actions.SetPropertiesAction.ExecuteAction(IAdmTop targetObject, AdmPropertyList propertyListCopy)
at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(IAdmTop targetObjectArg)
at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(ICommand command)
--- End of inner exception stack trace ---

Thanks in advance for your help

Kind regards

by (730 points)

1 Answer

0 votes
by (216k points)
selected by
Best answer


It is a well-known issue that occurs because authentication in Office 365 fails. We've already implemented a workaround for it and will release a minor update to Adaxes 2014.1 that will fix the issue within the nearest few days. For now, to resolve the issue, you can restart Adaxes service.


Hi Guys,

Thanks for your reply.
We'll try to live with that until you release the update :lol:
The "patch" will be available in Download section ?




Actually, the minor update will be released very soon. Probably, at the beginning of the next week. It will not be just a 'patch', but a new version of Adaxes that will be available at the following page: http://www.adaxes.com/download_direct.htm, where you can always find the latest version of Adaxes. Also, have a look at the Upgrade Procedure, which remains the same no matter whether you upgrade to a minor update or a major version.


Hello guys,

Any news on release date please ?

thanks in advance

King regards



The issue has been fixed in Update 3 to Adaxes 2014.1. You can download the latest release here.

Upgrade instructions

Complete list of bug fixes and minor improvements in the Minor Update

Related questions

0 votes
1 answer

Hello, We are currently allowing users to submit requests for new user accounts within the domain. By default, the logon name is being formatted as %firstname%.%lastname% However this ... pre-Windows-2000 user logon name. Is there a way to work around this?

asked Dec 11, 2020 by sirslimjim (480 points)
0 votes
0 answers

Hey Guys We have some issues with new meeting rooms that we have created. Previously we used to have on-premise exchange but switched to office365. Before doing ... OU but the interface are different. under exchange properties they are different aswell.

asked Sep 18, 2019 by seanr (70 points)
0 votes
1 answer

Our organisation is planning to use Adexes for user creation and modification including helpdesk password resets. However, we also have an AAD with federated authentication back to ... Adexes and am wondering if this could cause any issues? Many thanks, Bernie

asked Aug 11, 2019 by Bernie (310 points)
0 votes
1 answer

Hello, I've just recently migrated my copy of Adaxes to a new server and updated to 2018.2 I've noted that since this change Chrome has been displaying our service pages incorrectly. ... this for now, but just curious if this is a quick fix or a known issue.

asked Dec 19, 2018 by jtop (680 points)
0 votes
1 answer

We were uninstalling an instance of Adaxes that half uninstalled (no longer in add/remove programs, but non-working service still present on the machine). I have tried ... how best to ensure this instance is cleanly deleted and another instance is the FSMO

asked Oct 27, 2018 by apackard (250 points)
3,167 questions
2,870 answers
506,085 users