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We use a mix of Office 365 K1, E1, and E3 licenses, currently Adaxes shows either the E1 or E3 under the "Office 365" section when looking at user properties, but if a user has a K1 license installed, it shows "No Licenses Assigned" which is incorrect.

How can I get Adaxes to show the correct licensing information when a user has a K1 license?
How can I allow users to assign/remove K1 licenses from the console as well?

Thanks.

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Hello,

First of all, you need to check whether the Office 365 Enterprise K1 plan is enabled for your Office 365 Tenant. To do this:

  1. Launch Adaxes Administration Console.
  2. In the Console Tree, expand the service node that represents your Adaxes service.
  3. Navigate to Configuration \ Cloud Services \ Office 365.
  4. In the Result Pane (located to the right), double-click your Office 365 tenant.
  5. Activate the Tenant Details page.
  6. Make sure that the Office 365 Enterprise K1 plan is enabled in the Office 365 plans section.

Also, Adaxes caches information about the Office 365 license plans available within a tenant and updates it from time to time. It is quite possible that Adaxes hasn't updated the information since you purchased the plan. Try forcing an update of the cached information. To do this:

  1. Right-click your Office 365 tenant in the Result Pane.
  2. Select Update Data.
0

Perfect!

We added the K1's after connecting Adaxes to Office365 and I didn't realize we had to go back manually and select those options.

Thanks.

0

Hello,

Usually, this is done automatically, but doesn't occur at once. Polling an Office 365 Organization for available licenses and other parameters all the time would create a huge load on the network connections, that's why information on your Organization is cached and updated only from time to time. Most probably, there wasn't an update of that information by Adaxes service since you added the K1 license.

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