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We have the 2017 version of ADAXES, and recently decided to deploy the Self-Servece but even the agent is installed on computers and we did all configuration (gpo, and ADAXES configuration for Windows clients) we receive "Access denied" on lock scree process but the users can perform their change password from IE!

related to an answer for: Adaxes Self-Service Client
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Hello Gabriel,

There is a single version of the client for Adaxes 2017 and you can download it here. However, it looks like the issue is not related to the Self-Service Client version. Most probably, the Access Denied error message (after which users can still reset their passwords) is displayed because Auto-Logon is enabled for the Web Interface used by the client. To remedy the issue, you need to disable the feature:

i. Check the Web Interface used by the client

  1. Launch Adaxes Administration Console.
  2. In the Console Tree, expand your service node.
  3. Navigate to Configuration\Password Self-Service and select Windows Integration.
  4. The URL of the Web Interface used by the client will be displayed in the Web Interface URL field on the right.

ii. Disable Auto-Logon

  1. Launch Adaxes Web Interface Customization tool.
  2. Select the Web Interface you need and activate the Sign In tab.
  3. Click Disable Automatic Logon.
  4. Click OK twice.
  5. For the changes to apply, restart the computers where the Password Self-Service client is installed multiple times.

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