0 votes

We have the 2017 version of ADAXES, and recently decided to deploy the Self-Servece but even the agent is installed on computers and we did all configuration (gpo, and ADAXES configuration for Windows clients) we receive "Access denied" on lock scree process but the users can perform their change password from IE!

related to an answer for: Adaxes Self-Service Client
by (20 points)

1 Answer

0 votes
by (270k points)

Hello Gabriel,

There is a single version of the client for Adaxes 2017 and you can download it here. However, it looks like the issue is not related to the Self-Service Client version. Most probably, the Access Denied error message (after which users can still reset their passwords) is displayed because Auto-Logon is enabled for the Web Interface used by the client. To remedy the issue, you need to disable the feature:

i. Check the Web Interface used by the client

  1. Launch Adaxes Administration Console.
  2. In the Console Tree, expand your service node.
  3. Navigate to Configuration\Password Self-Service and select Windows Integration.
  4. The URL of the Web Interface used by the client will be displayed in the Web Interface URL field on the right.

ii. Disable Auto-Logon

  1. Launch Adaxes Web Interface Customization tool.
  2. Select the Web Interface you need and activate the Sign In tab.
  3. Click Disable Automatic Logon.
  4. Click OK twice.
  5. For the changes to apply, restart the computers where the Password Self-Service client is installed multiple times.

Related questions

0 votes
0 answers

We've uninstalled the previous version via the "add/Remove Programs" feature in Windows 10, but we still get an error saying that another version of the client is still installed and won't allow us to run the .MSI installer. How can we get around this?

asked Feb 15 by MShep (80 points)
0 votes
1 answer

We are looking at Adaxes as a way to update user's passwords offline and updating the computer's cached password. Currently, a majority of our computers are off the network ... via the Internet. Is this a viable option? What issues are we not considering?

asked Sep 18, 2020 by bmajors (20 points)
0 votes
1 answer

Can Self service client tool work on macbooks with local account setup. Our macbooks are managed by Kandji MDM, which have local accounts setup on each machine and not ... will sync local accounts with their AD password on macbooks setup with local accounts.

asked Mar 29, 2023 by Vish539 (310 points)
0 votes
1 answer

How often does the Adaxes Self-Service Client get updated and when it does, how do we update the workstations that it is already deployed on?

asked Dec 27, 2018 by StuartC (90 points)
0 votes
1 answer

Good morning, I received the following information from one of our network admins regarding the implementation of the Adaxes Self Service Client on our Windows 2003 Citrix servers ... Settings folder. We are curious if this is something that can be addressed?

asked Aug 29, 2014 by jtop (680 points)
3,326 questions
3,026 answers
7,727 comments
544,684 users