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I'm creating a process where after a user account has been created some manual steps are completed and then, then the helpdesk will approve the confirmation email to be sent out. But the workflow doesn't allow an approval on sending an email after creating user. Is there a different approach I can take to do this?

Screenshot of the disabled approval checkbox: https://imgur.com/a/mLa1H

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Hello Jake,

To send an operation for approval you need to use a Business Rule triggering Before the operation. For an example, have a look at the following tutorial: https://www.adaxes.com/tutorials_Automa ... letion.htm.


Because my process isn't requiring an approval before creating the user, instead I want to make sure the account was created and passed QA checks (I have tools that create sync with AD, and I want to make sure they are all synced) before telling the user about the account, so I switched to use PowerShell to send the email. This way I can require an approval to execute the PowerShell script that sends an email to the user.



Couldn't you add a business rule after creating user --> if successful, run powershell --> if successful, send email with new user information?

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