0 votes

Hi everyone,

We upgraded to version 2025 on Saturday, and today we've received complaints about the portal's performance being slower than before.

Our setup consists of three servers behind an nginx load balancer, and based on our monitoring statistics (comparing last Friday to today), I can confirm there is indeed a performance degradation.

Has anyone else experienced similar performance issues in their environment after upgrading to the 2025 version?

Friday image.png

Today image.png

  • Green = Server 1
  • Yellow = Server 2
  • Blue = Server 3
  • Orange = Domain used, pointing to LB
by (2.0k points)
0

Hello,

For troubleshooting purposes, please post here or send us (support@adaxes.com) a screenshot of the Multi-server environment dialog. The dialog displays how many Adaxes services you have and what their versions are. For information on how to view it, see https://www.adaxes.com/help/MultiServerEnvironment.

0

I wanted to provide an update on our recent performance improvements:

After implementing changes to our IIS configuration, we've observed a substantial performance boost in portal loading times—down to approximately 5 seconds from the previous 20 seconds. This represents a 75% reduction in wait time.

It's worth noting that these improvements were achieved without any modifications to the RBAC structure or server hardware upgrades.

While the overall performance has significantly improved, our helpdesk team occasionally still reports intermittent slowdowns when accessing specific sections (particularly when loading user groups). Interestingly, these issues tend to resolve themselves quickly, with performance returning to the new, faster baseline shortly afterward.

We'll continue monitoring the situation to identify any patterns in these occasional slowdowns.

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