View service event log

The Adaxes Windows event log contains technical error, warning, and information messages generated by the Adaxes service and several other Adaxes components.

Unlike the general log which records user activity, automation workflows, and other operations performed via Adaxes, the event log records events related to internal Adaxes mechanisms and background processes. Monitoring the event log can help diagnose issues with your Adaxes deployment before they affect your environment.

To view the log:

On the computer where Adaxes service is installed, open Windows Start menu.
Type Event Viewer and press Enter.
Expand Applications and Services Logs and select Adaxes.

Event ID tables

Every event logged by Adaxes has a unique identifier. Event IDs are grouped into categories. For example, events numbered 1600 through 1612 are related to approval requests, 2800 through 2813 – to licensing, and so on. Most of the events are logged by the Adaxes service, but there is a small set of events that are logged by the ADSI provider, the backup/restore tool, and the Adaxes web server.

Password self-service

Events related to the password self-service system.

ID
Level
Details
1400
Warning
Failed to send the enrollment invitation to specific users because they don't have an email address.
1401
Error
Failed to send a password reset notification to a specific recipient. Error details are available in the event description.
1402
Warning
Value references in an enrollment invitation email resolved with warnings.
1403
Warning
Value references in a password reset notification email resolved with warnings.
1404
Warning
An SMS verification code was sent with warnings.
1405
Warning
An email verification code was sent with warnings.
1406
Information
Password self-service settings synchronization for a specific Entra domain has completed.
1407
Error
Failed to add a user to a password self-service report. Error details are available in the event description.

Access control

Events related to authentication as well as permissions to view objects and perform operations in Adaxes.

ID
Level
Details
1500
Warning
Membership in specific local groups will not be included in the access token of a specific user because Adaxes was unable to establish a connection to the domain where those groups reside.
1501
Error
Failed to authenticate a user due to an invalid ID token.
1502
Error
Failed to invalidate an authentication ticket for a specific user account. The ticket will remain valid until expired.
1505
Error
Failed to update the cache of REST API access tokens.
1506
Error
Failed to delete expired REST API access tokens.
1507
Error
Failed to refresh the cache of security roles, permissions, and assignments.
1508
Error
Failed to create a client context for a specific user.
1509
Error
Failed to update the activity scope cache of security roles. Recently added or revoked permissions might not yet be effective.
1510
Error
Failed to get the ID of the custom command that is being deleted. Permissions for command execution will not be deleted.
1511
Error
Failed to delete the permissions for the execution of a recently deleted custom command.

Approval requests

Events related to approval requests and approval request notifications.

ID
Level
Details
1600
Error
Failed to process an approval request. Error details are available in the event description.
1601
Warning
The number of pending approval requests has exceeded the configured threshold. For information on how to configure the threshold, see Change configuration parameters.
Troubleshooting
This is typically caused by one of the following:
- Approvers are unaware that pending requests exist.
- Approvers are not responding to pending requests.
- Approval workflows are misconfigured and generating excessive requests.
To resolve this:
- Review the approval workflows for misconfiguration.
- Verify that approval email notifications are delivered, or approvers are notified in any other way.
- If the issue persists, contact support at support@adaxes.com for assistance.
1602
Error
Failed to check the number of pending approval requests against the configured threshold.
1603
Error
Failed to send an email notification about an approval request.
1604
Warning
Failed to send an email notification about an approval request to an approver. The user has no email address.
1605
Error
Failed to send an email notification about a processed approval request.
1606
Warning
Failed to send an email notification about a processed approval request to the operation initiator. The user has no email address.
1607
Error
Failed to send an email notification about an approved operation that subsequently failed.
1608
Warning
Failed to send an email notification to an operation initiator about an approved operation that subsequently failed. The user has no email address.
1609
Error
Failed to send an invitation to process an approval request to a user.
1610
Warning
Some value references resolved with warnings while sending an approval request notification. Warning details are available in the event description.
1611
Error
Failed to update the description of an operation that requires approval.
1612
Information
Approval request notification settings were successfully reset to defaults.

Logging

Events related to log records, interaction with external logging databases, and logging notifications.

ID
Level
Details
1700
Error
Failed to save log records to the external MS SQL database.
1701
Error
Failed to record an operation to the logging database.
1702
Error
Failed to prepare data for logging last operations into the database.
1703
Error
Failed to insert log records into the database.
1704
Warning
The execution log of an operation exceeds the size limit. The operation was logged without it.
1705
Error
Failed to ensure that structure of the logging database is correct.
1706
Error
Failed to update information about the replication group the logging database belongs to.
1707
Error
An exception has occurred while disposing the connection to the logging database.
1708
Error
Failed to send the external database connection error report. Error details are available in the event description.
1709
Error
Failed to send log records to the Syslog server on the specified host.
1710
Error
Failed to update the language and regional format settings for the general log.
1711
Error
Failed to refresh the cached logging settings.
1712
Error
Failed to remove outdated log records from the local SQLite database. For details on how to configure the log record retention period, see Change retention period for log records.

Messaging

Events related to SMS messages.

ID
Level
Details
1800
Error
Failed to send an SMS to a specific mobile number.
1801
Warning
An SMS message was sent with warnings. Warning details are available in the event description.
1802
Information
A response to an SMS message was received.
1803
Error
Failed to parse the response to an SMS message sent to a specific mobile number.

Reports

Events related to reports and report categories.

ID
Level
Details
1900
Error
A scheduled report failed to generate. Details about the report and its recipient are available in the event description.
1901
Error
Failed to load a pinned report.
1902
Error
Failed to resolve the identifier of the report category being deleted. Permissions for this category will not be removed from existing security roles.
1903
Error
Failed to remove permissions related to the deleted report category from security roles.

Built-in configuration

Events related to the creation of built-in configuration objects when installing Adaxes or restoring such objects to their initial state.

ID
Level
Details
2000
Error
Failed to create a built-in security role.
2001
Error
Failed to create a built-in property pattern.
2002
Error
Failed to create a built-in business rule.
2003
Error
Failed to create a built-in custom command.
2004
Error
Failed to create a built-in scheduled task.
2005
Error
Failed to create a built-in report.
2006
Error
Failed to create a built-in report category.
2007
Error
Failed to create a built-in report overview.
2008
Error
Failed to create the container for the built-in security roles.
2009
Error
Failed to create the container for the built-in property patterns.
2010
Error
Failed to create the container for the built-in business rules.
2011
Error
Failed to create the container for the built-in custom commands.
2012
Error
Failed to create the container for the built-in scheduled tasks.
2013
Error
Failed to create a built-in report container.
2014
Error
Failed to create the root container for report schedules.
2015
Error
Failed to create a built-in container.
2016
Error
Failed to create a built-in web interface configuration.
2017
Error
Failed to delete an intermediate object that was created when restoring a built-in configuration object.

Command queue

Events related to the command queue – a queue of operations that will be executed by the Adaxes service.

General

ID
Level
Details
2100
Error
An operation threw an exception while being executed.
2101
Information
An asynchronous operation has been completed. Operation details are available in the event description.
2102
Warning
An error has occurred when checking a condition in a business rule, custom command, scheduled task, or report.
2103
Error
Cannot execute an operation added to a command queue by a business rule. Error details are available in the event description.
2104
Error
Cannot execute an operation added to a command queue by a custom command. Error details are available in the event description.
2105
Error
Cannot execute an operation added to a command queue by a scheduled task. Error details are available in the event description.
2106
Error
Execution of a specific operation was halted midway. It will not proceed further, and any operations waiting for it will not be executed.
2107
Error
An unhandled exception has occurred while processing an operation in the pipeline. Further execution will be canceled.
2108
Error
An unhandled exception has occurred while processing an enqueued operation. Further processing will be cancelled.
2109
Information
Execution of an external program in a Run a program or PowerShell script action has completed. Program output is available in the event description.
2110
Information
Execution of an external program in a Run a program or PowerShell script action has completed and produced no output.
2111
Information
Execution of a PowerShell script in an asynchronous Run a program or PowerShell script action or If PowerShell script return true condition has completed. Script output is available in the event description.
2112
Information
Execution of a PowerShell script in a Run a program or PowerShell script action or If PowerShell script return true has exceeded the timeout and was terminated.
Troubleshooting
- Review the action or condition where the script is used and optimize the script, if possible.
- Increase the timeout for script execution. For details, see this help article. It is not recommended to significantly increase the timeout unless absolutely necessary. Adjusting the script of the workflow should always be your primary course of action.
- Contact support@adaxes.com and ask for assistance. Attach your script in a TXT format and describe all the details about the issue you are facing and the desired outcome.
2113
Error
Failed to recover pending operations from the command queue after an unexpected service shutdown.
2114
Error
Failed to execute recovered operations after an unexpected service shutdown.
2115
Information
Pending operations were restored to the command queue successfully.
2116
Information
Pending operations in the command queue were backed up successfully.
2117
Error
Failed to back up pending operations. Do not uninstall the Adaxes service until they have been backed up successfully, otherwise, they will be lost.
2118
Error
Failed to deserialize a command from its XML representation.
2119
Error
Failed to deserialize a delayed operation. The operation will not be executed.
2120
Warning
A command processor has set an incorrect state to an operation in the queue. The state was changed.
2121
Warning
A command processor has set an incorrect execution state to an operation in the queue. The execution state was changed.
2122
Error
A command processor threw an exception when processing an operation. Error details are available in the event description.
2123
Error
Failed to restore postponed operations preserved on the file system before uninstalling the Adaxes service

Value references

Events related to the processing of value references in operations.

ID
Level
Details
2200
Warning
A business rule generated a warning while processing value references.
2201
Error
A business rule generated an error while processing value references in a specific action. It is recommended to review the configuration of this action in the rule.
2202
Error
A business rule generated an error while processing value references in a specific condition. It is recommended to review the configuration of this condition in the rule.
2203
Warning
A custom command generated a warning while processing value references.
2204
Error
A custom command generated an error while processing value references in a specific action. It is recommended to review the configuration of this action in the command.
2205
Error
A custom command generated an error while processing value references in a specific condition. It is recommended to review the configuration of this condition in the command.
2206
Warning
A scheduled task generated a warning while processing value references.
2207
Error
A scheduled task generated an error while processing value references in a specific action. It is recommended to review the configuration of this action in the task.
2208
Error
A scheduled task generated an error while processing value references in a specific condition. It is recommended to review the configuration of this condition in the task.
2209
Error
Failed to process value references in a specific action.
2210
Warning
An invalid value reference was detected in the default value of a specific property in a property pattern. This value reference will be ignored.
2211
Warning
Several invalid value references were detected in the default value of a specific property in a property pattern. These value references will be ignored.
2212
Warning
A recursive value reference was detected in the default value of a specific property in a property pattern. This value reference will be ignored.
2213
Warning
Several recursive value references were detected in the default value of a specific property in a property pattern. These value references will be ignored.

Backend

Events related to the Adaxes backend.

Initialization

Events related to AD LDS health, Adaxes service startup, installation, upgrade to newer versions, and uninstallation.

ID
Level
Details
2300
Error
Failed to create REST API configuration.
2301
Error
Failed to create administration console settings.
2302
Information
The container for the service settings was created successfully.
2303
Information
The container for configuration set settings was created successfully.
2304
Information
A configuration container was created successfully.
2305
Information
A configuration container was deleted successfully.
2306
Error
Failed to register the domain where the Adaxes service account is located.
2307
Error
Failed to register the specified web interface for a service during initialization.
2308
Error
Failed to verify Adaxes service version equality within the configuration set.
2309
Error
Failed to update the maximum version of Adaxes services in the configuration set.
2310
Warning
The Adaxes service on the specified host shares configuration with another service of a different version. Consider upgrading all services to the same version to avoid potential compatibility issues.
2311
Error
Failed to restore local configuration. Local configuration, like domain controller restrictions and Exchange PowerShell settings, is not replicated between services. It is restored from backups which are automatically created when a service instance is stopped.
2312
Error
Failed to back up local configuration. Local configuration, like domain controller restrictions and Exchange PowerShell settings, is not replicated between services. A local configuration backup is needed to preserve these settings if an Adaxes service is reinstalled. Restart the Adaxes service to make another attempt.
2313
Information
The backend server schema is out of date and will be reloaded.
2314
Information
The domain directory schema is out of date and will be reloaded.
2315
Information
Tombstone lifetime for the AD LDS backend server has been changed.
2316
Error
Failed to change the tombstone lifetime for the backend server.
2317
Error
An error occurred while adding the Adaxes service account to the list of AD LDS configuration set administrators.
2318
Information
A local partition in AD LDS was created successfully.
2319
Warning
Failed to create a local AD LDS partition. Naming Master Role server is not available. The container for local service data storage will be created in the replicated partition, which will cause additional network traffic.
2320
Warning
Failed to create a local AD LDS partition. Naming Master Role server belongs to a domain that doesn't have any trust relationships with this domain. The container for local service data storage will be created in the replicated partition, which will cause additional network traffic.
2321
Warning
Failed to create a local AD LDS partition. The container for local service data storage will be created in the replicated partition, which will cause additional network traffic.
2322
Information
The local AD LDS partition was deleted successfully.
2323
Error
Failed to delete the local AD LDS partition.
2324
Information
The AD LDS instance was removed from the configuration set.
2325
Error
Failed to remove an AD LDS instance from the configuration set. Error details are available in the event description.
2326
Warning
An AD LDS instance cannot be removed from the configuration set because all other instances are unavailable.
2327
Error
Failed to verify the availability of the server that holds the specified FSMO role.
2328
Information
A server that had a specific FSMO role in AD LDS may have been removed from the configuration set incorrectly. The role will be seized by another available server.
2329
Information
An FSMO role was seized by another server from the configuration set.
2330
Error
An attempt to seize an FSMO role was made, but failed.

Secure storage

Events related to the secure storage in AD LDS.

ID
Level
Details
2400
Error
Failed to encrypt the secure storage master key for a specific Adaxes service instance. If you are seeing this event often and it causes issues with credential replication to other services, consider resetting secure storage.
2401
Error
Failed to publish the master key in AD LDS for an Adaxes service instance that does not have it.
2402
Error
Failed to obtain the master key for the secure storage. There are no Adaxes services in the configuration set to authorize the request.
2403
Error
An error has occurred while renewing the secure storage master key.
2404
Error
An error occurred while searching for unused master keys for the secure storage.
2405
Error
Failed to delete the secure storage master key for a specific Adaxes service instance.
2406
Error
Failed to decrypt the secure storage master key on a specific Adaxes service instance. Key recovery will be requested from another service instance.
2407
Error
Failed to decrypt the secure storage master key, so a new master key was created. All data in secure storage encrypted with the previous key will be lost.
2408
Warning
The secure storage master key hasn't been updated for a long time. Make sure the Adaxes service responsible for updating the master key is up and running.
2409
Warning
The secure storage master key hasn't been updated for a long time. Make sure at least one of the Adaxes services responsible for updating the master key is up and running.
2410
Error
Failed to get a specific data entry from the secure storage.
2411
Error
Failed to encrypt a specific secure storage data entry using the new master key.
2412
Information
The request to reset the secure storage has completed successfully. The stored data was erased and the keys were reset.

Internal

Events related to the internal operation of the Adaxes service.

General

ID
Level
Details
2500
Error
An error occurred during the service initialization. The service will be stopped.
Troubleshooting
The recommended troubleshooting order is:
- Verify that all Adaxes services sharing configuration are of the same version and there are no stale services in the set. For information on how to view current services in your environment, see this article.
- Verify that the account that runs Softerra Adaxes Service Windows service is the same account that you specified when you installed Adaxes. The service account cannot be change without reinstalling the Adaxes service.
- Verify that the credentials specified in the Softerra Adaxes Service Windows service settings are valid. If you changed the service account password, you also need to manually update it in the Windows service settings.
- Verify that the Adaxes service account has sufficient permissions. For details, see Permissions required by Adaxes.
- Verify that all the ports used by Adaxes are open. For details, see Adaxes network usage.
- If the issue persists, contact support at support@adaxes.com for assistance.
2501
Error
Adaxes service has terminated with an error. Error details are available in the event description.
2502
Error
The URL of the web interface used for object links is either not configured or not accessible from the computer hosting the Adaxes service. For information on how to check or change this URL, see Specify web interface to use in object links.
2503
Error
Failed to retrieve information about the web interface configured to work with the current Adaxes service.
2504
Error
Failed to update the cache of service administrator SIDs.
2505
Error
Failed to fetch the list of unmanaged user accounts.
2506
Error
Failed to reload the cache of unmanaged accounts.
2507
Error
Failed to reload the internal cache of configuration parameter values.
2508
Error
Failed to parse the value of a specific configuration parameter. The default value will be used.

Troubleshooting
Refer to the corresponding section of the article about changing configuration parameters, and set the parameter value in the correct format.
2509
Error
Failed to open the file specified as the output file for the PowerShell trace. Specify a different file or fix the file access rights for the Adaxes service account.
2510
Error
A parameter occurs in the Softerra.Adaxes.Service.ini initialization file more than once. The first encountered value will be used.
2511
Error
The initialization culture specified in Softerra.Adaxes.Service.ini is incorrect. The default culture will be used.
2512
Error
Failed to read monitoring data published by an Adaxes service.
2513
Error
Failed to publish the data necessary for monitoring the Adaxes service state.
2514
Error
An error has occurred while migrating property patterns from earlier versions.

Maintenance tasks

Events related to routine maintenance tasks that Adaxes performs. For example, Entra domain cache maintenance.

ID
Level
Details
2600
Information
The task that deletes outdated approval requests has started. For details, see How to change retention period for approval requests.
2601
Information
The task that deletes outdated approval requests has completed successfully.
2602
Information
The task that removes operations with deleted approval requests from the command queue has completed successfully.
2603
Error
The task that removes operations with deleted approval requests from the command queue has failed.
2604
Error
The task that updates the approval request metadata has completed with errors. For information on how to change the update interval, see Change configuration parameters.
2605
Warning
The task that updates the approval request metadata has completed with warnings.
2606
Information
The tasks that synchronizes the extending object properties of synced objects in a hybrid environment has completed successfully.
2607
Error
The tasks that synchronizes the extending object properties of synced objects in a hybrid environment has failed.
2608
Error
The task that checks the client secret expiration status of an Entra application used by Adaxes has failed.
2609
Error
Cannot check the client secret expiration status of an Entra application because of insufficient permissions. Error details are available in the event description.
2610
Information
The task that revokes unused authenticator apps has started.
2611
Information
The task that revokes unused authenticator apps has completed successfully.
2612
Information
The task that stamps Exchange Online properties has started.
2613
Information
The task that stamps Exchange Online properties has completed successfully.
2614
Information
The task that stamps Exchange Online properties was aborted.
2615
Error
Failed to stamp Exchange Online properties for a specific object.
2616
Error
A Microsoft 365 tenant was deleted while the task that stamps Exchange properties was running for that tenant. This error can be safely ignored.
2617
Error
The task that cleans up the pool of SMTP clients has failed.
2618
Error
Failed to execute certain maintenance tasks.
2619
Error
An error has occurred during the execution of a specific maintenance task.

Licensing

Events related to the licensing status, license violations, and license notifications.

ID
Level
Details
2800
Warning
The total number of enabled, non-expired user accounts in all domains managed by Adaxes exceeds the allowed limit. This event is logged once when the violation is first detected.
2801
Warning
The total number of enabled, non-expired user accounts across all managed domains exceeds the allowed license limit. This event is logged daily until the license violation is resolved. If the violation is not resolved within 30 days, the Adaxes service will stop working.
2802
Information
The license key is missing.
2803
Error
Failed to check whether a new license key was activated.
2804
Error
The activated license key is not compatible with the current product version. Your license may entitle you to a compatible key. To check and obtain one, contact your account manager at sales@softerra.com.
2805
Error
The activated license key is invalid. Contact your account manager at sales@softerra.com to obtain a valid key.
2806
Error
The content of the activated license file is invalid or corrupted. Contact your account manager at sales@softerra.com for a replacement key.
2807
Error
The activated license key cannot be verified.
2808
Warning
The temporary license key expires soon. Contact sales@softerra.com if you would like to extend your temporary license.
2809
Error
The temporary license key has expired. Contact sales@softerra.com if you would like to get a new key.
2810
Error
Failed to apply the license key. Error details are available in the event description.
2811
Error
Failed to send an email notification to the license owner about an issue with the current licensing status. Error details are available in the event description.
2812
Warning
The evaluation period expires soon. Make sure that you have activated your license key.
2813
Error
The evaluation period has expired. Adaxes service will be stopped.

ADSI

Events generated by the ADSI provider.

ID
Level
Details
1
Information
The configuration settings were successfully loaded from the Softerra.Adaxes.Adsi.dll.config file.
2
Information
The Adaxes service was started successfully.
3
Information
The Adaxes service was stopped.
100
Warning
Failed to locate an Adaxes service instance in this domain.
101
Warning
Failed to establish a secure connection because the current user cannot be authenticated on the remote computer.
102
Warning
Client remoting channels do not match server channels.
103
Warning
Failed to unregister a service connection point.
104
Error
Failed to parse the data from a specific service connection point.
105
Error
Failed to save the schema cache file. The schema cache will not be used, which may cause performance problems.
106
Error
Failed to remove the schema cache file. The schema cache will not be used, which may cause performance problems.
107
Error
The current user is not allowed to save schema cache to the selected location. The schema cache will not be used, which may cause performance problems.
108
Error
The current user is not allowed to remove the schema cache file. Schema cache will not be used, which may cause performance problems.
109
Error
Failed to initialize the PowerShell environment cache.

Backup restore

Events generated by the Softerra.Adaxes.BackupRestore tool.

ID
Level
Details
30002
Information
Adaxes initiated a request to stop one of its Windows services.
30003
Information
One of Windows services that belong to Adaxes was stopped.
30004
Information
Adaxes initiated a request to start one of its Windows services.
30005
Information
One of Windows services that belong to Adaxes was started.
30006
Information
Adaxes has started backing up a configuration object category. For example, property patterns. This event is logged once per category when a configuration backup is made.
30007
Information
Service configuration file was backed up.
30008
Information
Logging database file was backed up.
30009
Information
A file was added to the configuration backup.
30010
Information
Service configuration file was restored.
30011
Information
Logging database file was restored.
30012
Information
A file was restored successfully.
30013
Information
Properties of the Approval Requests container were restored.
30014
Warning
Approval requests will not be restored because the Adaxes service shares its configuration with other Adaxes services.
30015
Warning
Failed to restore configuration data. Error details are available in the event description.
30016
Error
Failed to correct configuration object GUIDs.
30017
Error
Failed to update the GUID for a specific configuration object. Error details are available in the event description.
30018
Information
Started rolling back the configuration restore process.
30019
Information
Finished rolling back the configuration restore process.
30020
Error
Failed to delete the temporary rollback container after restoring the configuration.
30021
Error
Failed to delete the temporary directory created during configuration backup/restore.

Web server

Events generated by Adaxes web interface or web interface configurator.

ID
Level
Details
10000
Error
Failed to get the web interface configuration. Error details are available in the event description.
10001
Error
Failed to get password self-service information for a specific user.
10002
Error
Failed to use a specific domain as a default during sign in. This domain is not managed by the Adaxes service.
10003
Error
Failed to determine whether the a specific web interface configuration is allowed on the current web server. The configuration will be ignored.
10004
Error
Failed to determine whether the configuration is available for the current user. The configuration will be ignored.
10005
Warning
More than one custom command with the same ID was found.
10006
Error
Failed to read data from a file.
10007
Error
Failed to write data to a file.
10008
Error
Failed to delete obsolete files.
10009
Error
Failed to create a folder for temporary storage.
10010
Error
Failed to delete obsolete blob storage files.
10011
Error
Failed to clean up temporary objects.
10012
Error
Failed to parse the value of an HTTP header.
10013
Error
Failed to update favorites for a user.
10014
Error
Failed to update the cache of Adaxes services.

Directory Password self-service Access control Approval requests Logging Messaging Reports Built-in configuration Command queue Backend Internal Licensing ADSI Backup restore Web server

View service event log

Event ID tables

Directory

Common

Active Directory

Entra ID

Exchange and Microsoft 365

Password self-service

Access control

Approval requests

Logging

Messaging

Reports

Built-in configuration

Command queue

General

Value references

Backend

Initialization

Secure storage

Internal

General

Maintenance tasks

Licensing

ADSI

Backup restore

Web server